Claims – Signature Auto Claims Manager I - II

Cincinnati Financial • Fairfield, OH

2d • $75,000 - $115,000

About The Position

The Cincinnati Insurance Companies is seeking a qualified candidate to fill the new role of Signature Auto Claims Manager I/II. This role will report directly to the AVP and Manager – Signature Claims. This team handles first-party personal lines and commercial lines auto exposures with no dollar limit. This role will directly manage a team of Signature Auto Claims Specialist I/II associates and work alongside the other Signature Claims Managers (Auto and Property) in overseeing the day-to-day work product of the assigned group.

Requirements

• A proactive, growth-oriented mindset, positive attitude and servant-leader mentality.
• High emotional intelligence, self-awareness, and a drive for self-improvement.
• Demonstrated prior leadership or adjusting experience with Signature Claims or as a multi-line field adjuster or claims manager OR significant prior leadership experience with another carrier or in another industry.
• Sound judgment and decision-making skills in a high-volume claims environment and the ability to role-model professional behavior to others.
• A strong desire to innovate and generate new ideas regarding the future of the department.
• Working knowledge of CIC’s reserving philosophy and escalation processes.
• Expertise with both first-party property and auto coverage. Experience and exhibited ability to evaluate and apply accurate coverage interpretation.
• Strong interpersonal and professional verbal and written communication skills.
• Demonstrates an understanding of state fair claims practice laws.

Nice To Haves

• Bachelor’s degree, graduate or professional study preferred.
• AINS, AIC, AIM, CPCU and/or equivalent designations preferred.
• Prior project or initiative leadership and/or participation beneficial.

Responsibilities

• Directly manage a team of Signature Auto Claims Specialist I/II associates handling moderate complexity auto volume and exposures.
• Complete all day-to-day oversight of assigned team, handle timecard approvals including PTO requests and coordination of schedules, performance evaluations, one-on-one discussions, promotion reporting and personnel issues in collaboration with human resources.
• Prioritizes, champions and demonstrates associate education including technical skill development, self-improvement and designation study.
• Primary contact regarding customer service items or issues regarding assigned team.
• Primary backup for other Signature Managers (Auto and Property) when they are out of the office.
• Complete minimum quarterly routine closed-file reviews for assigned associates.
• Hold regular team meetings and communicate, coordinate, and facilitate the flow of information to and from the team, the AVP and Manager- Signature Claims and claims leadership.
• Working alongside the other department managers, own, maintain and proactively improve the department’s licensing and training programs and processes.
• Monitoring and supporting exceptional claim service to ensure high customer satisfaction through monitoring internal customer service metrics and results.
• Assist with multiple ongoing long-term department projects and a desire to develop new workflow processes and ideas.

Benefits

• Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
• A variety of benefits and amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level