Sign-Up Representative

Meneses Law PLLC•Irving, TX

6d•$0 - $23•Onsite

About The Position

Meneses Law is an Immigration Law Firm seeking a Sign-Up Representative to join our growing team. In this role, you will be an initial point of contact for our potential clients, ensuring a seamless onboarding process and providing ongoing support. This role requires excellent sales skills, great communication, attention to detail, and a customer-centric approach to enhance the client experience.

Requirements

Previous experience in customer service, client relations, or a similar role.
Friendly and strong commitment to customer service.
Proficient with Microsoft Office Suite and other relevant data tools.
Excellent time management skills, and ability to prioritize tasks in a fast-paced environment.
Ability to work independently and take initiative in problem-solving.
Ability to collaborate with cross-functional teams and communicate findings effectively.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Able to type 45 WPM or more.
English usage, spelling, grammar, and punctuation
Proper phone etiquette
Must be fluent in both English and Spanish.

Nice To Haves

Ability to work in a dynamic, fast-paced environment and meet deadlines.

Responsibilities

Greet clients and make them feel welcome.
Guide clients through the initial sign-up process, ensuring all required documentation is completed accurately and efficiently.
Collect and verify client information to facilitate smooth onboarding.
Serve as a point of contact for potential clients, addressing inquiries and providing prompt, clear, and concise information.
Establish and maintain positive client relationships through effective communication and responsiveness.
Address and resolve potential client concerns or issues promptly showing a proactive and solution-oriented approach.
Educate clients on the firm's processes, services and timelines, ensuring they understand the legal procedures.
Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
Provide ongoing customer service by acting as the liaison between the potential client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone.
Document conversations and report to management with any concerns clients may have.
Adherence to a prescribed script is a requisite for this role, ensuring consistent and standardized communication.
Perform any other tasks or functions deemed necessary to the daily operations of the employer.

Benefits

PAY: $23.00 PER HOUR
ELIGIBLE FOR BONUS
EXCELLENT BENEFITS (MEDICAL, EMPLOYER PAID DENTAL, VISION, EMPLOYER PAID LIFE INSURANCE, 2 WEEKS OF PAID TIME OFF, AND 10 DAYS OF PAID HOLIDAYS)
401k Safe Harbor Match
WORK LIFE BALANCE SCHEDULE - OPERATION HOURS ARE FROM 8 A.M. TO 5 P.M. PLUS 2 SATURDAYS A MONTH FOR CERTAIN POSITIONS
STRUCTURED TRAINING PROGRAMS
Meaningful Career Advancement Opportunities
WORK WITH STATE-OF-THE-ART TECHNOLOGY.
Name Recognition & Prestige Immigration Law Firm
Birthday and Anniversary rewards
Sophisticated, Challenging Work
Business Professional work environment
Participate in a variety of volunteered events throughout the year
Must have the ability to work on a flexible schedule based on department and company needs.