Siebel Techno Functional Consultant

Datavail Infotech

2d • Onsite

About The Position

This role is responsible for supporting Oracle Siebel operational processes, including executing, monitoring, and troubleshooting Sleep Number's scheduled jobs and batch processes. The Siebel Techno Functional Consultant will manage and resolve Oracle Siebel incidents across multiple business domains, including Order Management, Payments, and related functional areas. Additionally, the role involves handling incidents related to SIQ, PET, and Web Orders, which are customer-facing applications with stringent SLA requirements. The consultant will also manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy requirements and legal obligations.

Requirements

• Bachelor's Degree
• 10+ years of experience
• Strong analytical and troubleshooting skills
• Ability to identify and resolve complex application and operational issues
• Ability to quickly learn and understand Sleep Number business processes across multiple domains, including Order Management, Payments, Fulfillment, and Customer Service
• Experience working with Fusion applications, JSON payloads, and data integrations
• Ability to analyze payloads
• Working knowledge of Linux operating systems and related support activities
• Strong understanding of Oracle Siebel architecture, business processes, and core functionality

Nice To Haves

• Experience supporting customer data management and privacy-related processes is highly desirable, particularly for CCPA fulfillment and Siebel operational support.

Responsibilities

• Support Oracle Siebel operational processes, including executing, monitoring, and troubleshooting scheduled jobs and batch processes.
• Ensure all jobs complete successfully and efficiently across various execution frequencies.
• Manage and resolve Oracle Siebel incidents across multiple business domains, including Order Management, Payments, and related functional areas.
• Perform troubleshooting and deliver timely resolutions for Siebel incidents in accordance with established SLAs.
• Handle incidents related to SIQ, PET, and Web Orders, troubleshooting and resolving issues impacting customer orders, account information, and product availability within the SIQ ecosystem.
• Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy requirements and legal obligations.
• Process requests such as Do Not Call, Do Not Market, and other privacy-related actions within required SLA timeframes.
• Analyze payloads and apply Sleep Number business process knowledge to investigate and resolve SIQ, PET, and Web Order incidents.
• Support customer data management and privacy-related processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior