Siebel/SFDC BSA

Rootshell Enterprise Technologies • Sunnyvale, CA

3d

About The Position

This role is primarily responsible for the support and enhancement of work orders, activities, workforce management, and assets within the Siebel eCommunications application (8.x). The position requires the ability to document business problems, analyze them, propose technically feasible solutions, and create Functional Design Documents (FDDs). The Business Systems Analyst will liaise between onsite and offshore teams to facilitate business testing and will play a significant role in hands-on testing. Additionally, the resource will act as a SIT/UAT tracker, compiling and monitoring demands, projects, and incidents for system releases.

Requirements

• Bachelor's degree or equivalent combination of education/experience in Computer Science, Information Systems or related field
• Minimum 5 years' experience as a Business Systems Analyst with special emphasis on CRM/ERP applications in a heavily customized multiple application environment.
• Strong experience/knowledge of the Siebel work order, Activities, Workforce Management and Asset with Functional and technical application knowledge
• Strong experience in Production support is required.
• Experience in Asset based ordering is required.
• Experience in Planning and executing Data conversion activities is required.
• Experience in Test script generation, conducting SIT and UAT with broad audience is required.
• Experience in using Testing software like HP ALM is required.
• Experience in working on the Home grown custom applications, Cloud applications as a Business analyst
• Experience in As-Is, fit-gap analysis, Vendor selection process is required
• Superior interpersonal, oral and written communication skills.
• Exceptional prioritization, proficient problem analysis, process and project management skills.
• Results-focused, team-oriented professional with a strong work ethic.
• Able to multi-task and work in a fast paced environment.

Nice To Haves

• User level Experience in Issue tracking tools such as Service now is desired
• Experience in M&A projects is desired.

Responsibilities

• Primarily responsible for the support and enhancement of the work orders, Activities, Workforce Management and Assets in Siebel eCommunications application (8.x).
• Document business problems, analyze them, come up with technically feasible solutions and write FDDs (Functional Design Documents).
• Liaise between Onsite and Off shore teams in creating Orders to help business testing.
• Significant role in Hands on testing.
• As a SIT/UAT tracker, compile and track the demands/Projects/Incidents for the system releases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree