SiaB Solution Specialist

Straumann • Montreal, QC

1d • Hybrid

About The Position

The Planning Success Partner (PSP) plays a key role in supporting the organization by ensuring high-quality customer experience throughout the digital treatment planning journey. Working closely with the digital planning team, the PSP serves as a liaison between the customer and internal planning teams, helping to clarify treatment goals, address customer inquiries, and ensure that treatment setups align with both customer expectations and clinical protocols. By fostering effective communication, the PSP contributes to improved treatment outcomes, higher customer satisfaction, and overall operational efficiency.

Requirements

• Bachelor’s degree, diploma, or equivalent professional experience in Engineering, Dental Technology, Dentistry, or related technical/clinical field.
• Minimum English level: C1.
• Requires a minimum of one year of relevant education and/or technical experience in the dental field.
• Displays enthusiasm for providing excellent support and service.
• Excellent organizational and time management skills.
• Exhibits sound and accurate judgement.
• Intermediate to advanced computer skills (Microsoft Office Suite, Microsoft 365).
• Strong interpersonal skills and motivational skills.
• Ability to adapt to changes in the work environment with short notice.
• Proficiency with driving results and quality.
• Thrives in a fast-paced team environment.
• Ability to calculate figures and measurements.
• Ability to quickly perform simple calculations while performing tasks related to specific work assignments.
• Proficiency in applying practical discernment to effectively execute instructions provided in written, verbal, or schematic formats.
• Profound capacity for logical problem-solving, including the aptitude to ascertain the appropriate sequence of actions required to address interconnected work assignments.
• Ability to read and interpret training documents, safety rules, operating manuals, maintenance instructions and procedural documents in English.
• Proficiency in an additional language relevant to the employee’s geographic location.

Nice To Haves

• Previous experience in dental treatment digital planning is preferred.

Responsibilities

• Perform digital treatment plans quality check and case finalization.
• Thoroughly evaluate patients' treatment plans, ensuring alignment with internal company protocols, case prescription, additional instructions and clinical preferences.
• Conduct in-depth assessments of treatment requirements and execute case finalization as needed using company software.
• Provide outstanding proactive and reactive support to customers, ensuring prompt, clear, and high-quality responses to their inquiries while maintaining excellent service standards.
• Leads preference setup calls and identifies opportunities for alignment or coaching with customers; may support others team members in handling complex cases.
• Leads high-level preference setup calls with complex cases or high-value customers, identifies strategic opportunities for standardization or customization, and mentors team members (designers, PSPs, customer service representatives, etc.) in managing challenging clinical alignment.
• Partners with cross-functional teams to improve clinical onboarding processes and drive provider engagement.
• Collaborate seamlessly with teams across various departments to ensure a seamless and world-class experience for customers.
• Proactively engage with other roles when necessary to address concerns, provide valuable insights, and ensure exemplary experience for all parties involved.
• Demonstrate ongoing commitment to advanced dental knowledge, staying current with industry trends, and always remaining up to date on company processes (WI, SOP, etc.), internal software and platforms, and clinical protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level