Shuttle Van Driver

DoubleTree Charleston Riverview•Charleston, SC

11d•Onsite

About The Position

A Hotel Shuttle Van Driver is responsible for providing safe and efficient transportation services to hotel guests, ensuring their comfort and satisfaction. This position involves operating a hotel-owned shuttle van or minibus to transport guests to and from the hotel, nearby airports, attractions, and other destinations. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Requirements

Experience in the hospitality industry as a shuttle/van driver, front desk agent, or related positions
Experience with driving multiple people in a van-type setting
Valid Driver’s License in the state of operation
Minimum high school diploma, GED or equivalent
Pre-employment background check required.

Responsibilities

Safely and courteously transport hotel guests to and from various destinations, including airports, event venues, restaurants, and other local attractions.
Assist guests with loading and unloading luggage and other personal belongings.
Conduct daily pre-trip and post-trip inspections of the shuttle van to ensure it is in good working condition. Report any issues or maintenance needs promptly.
Follow all safety and traffic regulations, including seatbelt use, speed limits, and other local driving laws.
Greet guests in a friendly and professional manner, maintaining a positive and customer-focused attitude.
Provide information about local attractions, services, and points of interest when requested.
Maintain effective communication with the hotel's front desk, concierge, and other relevant departments to coordinate guest transportation efficiently.
Keep the shuttle van clean and well-maintained, both inside and outside.
Ensure the van is stocked with necessary supplies, such as water, maps, and promotional materials.
Maintain a punctual and reliable schedule to ensure that guests reach their destinations on time.
Adapt to changing traffic and weather conditions, rerouting as necessary.
Handle payments or vouchers for transportation services, if required, and issue receipts as needed.
Be prepared to handle emergencies or unforeseen situations, such as vehicle breakdowns or guest medical issues, in a professional and efficient manner.
Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
Assists all departments in servicing the guests especially during high volume periods.
Attends meetings as required.