Shuttle Program Manager - Commute

JLL•Seattle, WA

11d•$95,600 - $117,100•Onsite

About The Position

As the Shuttle Program Manager - Commute, you will support the delivery of transportation services for Amazon's Global Real Estate and Facilities (GREF) account, ensuring seamless shuttle operations that connect employees across Amazon facilities. This role requires operational excellence, vendor management capabilities, and strong coordination skills to maintain safe, reliable, and efficient employee transportation services. You will serve as a key operational coordinator who ensures that Amazon employees experience consistent, high-quality commute solutions while managing the complex coordination between transportation vendors, internal stakeholders, and facility operations teams. This position combines hands-on program management with analytical rigor, requiring you to balance day-to-day operational support with strategic thinking about service optimization, cost efficiency, and continuous improvement. You will play a critical role in supporting Amazon's commitment to employee experience by ensuring transportation programs run smoothly, safely, and efficiently while identifying opportunities to enhance service quality and operational performance.

Requirements

2–4 years in transportation demand management (TDM) operations, facilities management, program coordination, or related field with experience supporting corporate shuttle programs, transit operations, or logistics strongly preferred
Proficiency in Microsoft Excel, PowerPoint, and Word for data analysis and reporting with strong numerical aptitude and ability to analyze operational data, identify trends, and draw actionable insights
Excellent written and verbal communication skills with ability to interact professionally with vendors, stakeholders, and employees at all levels while preparing presentations and status reports
Strong attention to detail with ability to manage multiple priorities simultaneously and proven ability to coordinate across multiple teams while maintaining accurate documentation
Demonstrated ability to think critically, troubleshoot operational issues, and implement effective solutions under time pressure in dynamic operational environments
Client service orientation with commitment to meeting high standards for operational excellence and flexibility to work occasional evening or weekend hours to support operational needs
Knowledge of DOT regulations and local transportation requirements with understanding of safety protocols and regulatory compliance in transportation operations.

Nice To Haves

Previous experience supporting Amazon accounts or working in corporate campus environments with understanding of large-scale employee transportation programs
Experience with scheduling software, fleet management systems, or transportation management platforms with comfort learning new technology platforms quickly
Knowledge of transportation regulations and safety requirements with familiarity with sustainability metrics and alternative transportation programs
Project management certification or training with demonstrated experience managing cross-functional projects or initiatives
Experience with vendor contract management and procurement processes including monitoring contract compliance and supporting vendor performance evaluations
Experience creating dashboards or reports to track KPIs using business intelligence tools or advanced Excel capabilities
Background supporting emergency response protocols or business continuity planning related to transportation operations
Demonstrated experience identifying and implementing process improvements that resulted in measurable cost savings or service enhancements.

Responsibilities

Support day-to-day management of shuttle transportation programs serving Amazon facilities including coordinating route planning, scheduling, and service adjustments to meet changing demand patterns and facility needs
Monitor real-time operations to identify and resolve service disruptions promptly while serving as a point of contact for employees, vendors, and internal teams regarding transportation services
Support implementation of safety protocols and regulatory compliance requirements including ensuring proper documentation of vehicle inspections, driver certifications, and incident reports
Assist in managing relationships with transportation vendors and shuttle operators by monitoring vendor performance against established KPIs including safety metrics, on-time performance, and service quality standards
Track and analyze ridership patterns, route utilization, and service efficiency metrics while preparing regular reports on program performance, cost per rider, and service level achievements
Respond to service inquiries, feedback, and concerns in a timely, customer-focused manner while communicating service changes, route modifications, or schedule updates to affected stakeholders
Assist in emergency response coordination when transportation incidents occur including coordination with the Amazon BAC and EHS teams to ensure swift resolution and proper documentation
Identify opportunities to enhance service quality, reduce costs, or improve operational efficiency while supporting pilot programs for new routes, technologies, or service models
Maintain accurate records of safety incidents, ridership data, service metrics and customer feedback while supporting budget tracking and cost management activities.