Shuttle Operations Manager

Propark Mobility • Baltimore, MD

5d • Onsite

About The Position

This position is responsible for all aspects of the shuttle operation at this location — driver scheduling and oversight, fleet readiness and maintenance coordination, safety and compliance, and day-to-day management of your on-site team. The ideal candidate will have previous transportation or shuttle operations experience, with a parking industry or hospitality background also being a strong asset. Progressive management experience with front-line team oversight, ideally including CDL drivers or a similar transportation workforce. Established experience with scheduling and payroll is a plus. Experience working within or alongside a university, healthcare, or institutional campus environment is helpful but not required. Bachelor's degree with a concentration in business is helpful but not required. You are a motivated individual willing to take on new challenges, with management experience in Transportation, Shuttle Operations, Parking, Customer Service, and/or Hospitality. You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest, and thoughtful. Your friends describe you as trustworthy, loyal, and dependable. You are self-sufficient, resourceful, and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. This is a Monday–Friday role aligned to the university's academic calendar. Shuttle service runs across early-morning and evening hours, so some flexibility within the weekday schedule is expected; this role does not require regular weekend or holiday coverage. You have impeccable conversational and written communication skills. You have an exceptional way with people, and you achieve extraordinary results. Excellent computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and UKG.

Requirements

• CDL-B with a Passengers endorsement
• Previous transportation or shuttle operations experience
• Parking industry or hospitality background
• Progressive management experience with front-line team oversight, ideally including CDL drivers or a similar transportation workforce.
• Established experience with scheduling and payroll is a plus.
• Management experience in Transportation, Shuttle Operations, Parking, Customer Service, and/or Hospitality.
• Impeccable conversational and written communication skills.
• Excellent computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and UKG.

Nice To Haves

• Experience working within or alongside a university, healthcare, or institutional campus environment
• Bachelor's degree with a concentration in business

Responsibilities

• Develop and train shuttle drivers and supervisors at your location.
• Build and approve driver work schedules to ensure full route coverage across all operating hours while minimizing overtime and expenses.
• Develop and maintain a strong relationship with the university client, including attending regular client meetings.
• Handle rider concerns and day-to-day operational issues, and support your team in resolving them.
• Manage and submit driver, operations, and payroll reports.
• Oversee vehicle inspections and coordinate maintenance to keep the shuttle fleet safe and reliable.
• Ensure ADA and accessibility standards are consistently met across the shuttle service, including wheelchair assistance.
• Monitor on-time performance and route efficiency, adjusting as needed to meet ridership demand.
• Ensure compliance with DOT/CDL regulations as applicable, along with Propark policies and university requirements.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of operational and revenue reporting.
• Respond to operational issues when needed, including outside normal business hours (for example, an early-morning or evening service disruption).
• Maintain the highest professional and ethical standards for both our organization and our university partner.

Benefits

• Incentive Bonus Potential
• Free Parking
• Competitive salary
• Generous time off allowances — holidays, vacation, wellness, and an extra day off for your birthday!
• Medical
• Dental
• Vision
• 8 supplemental insurances, including pet insurance!
• Free and confidential Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager