Part Time Shuttle Driver

HEI Hotels & Resorts•Waltham, MA

5d•Onsite

About The Position

The Westin Waltham Boston, located just 15 miles from downtown Boston, offers convenient access to Concord, Lexington, and Cambridge. Our associates benefit from free onsite parking, complimentary meals (lunch or dinner), and free uniform dry cleaning for hourly staff. We also host monthly employee appreciation events, family holiday gatherings, offer incentives for excellent customer service, and provide discounted hotel stays. Associates can also enjoy complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we prioritize taking care of our team so they can provide exceptional service to our guests. We encourage individuals to apply even if their experience doesn't perfectly match every qualification, as we are committed to building a diverse and inclusive workplace. We value U.S. military experience and welcome all qualified military candidates.

Requirements

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
Excellent driving record as verified by Motor Vehicle Report.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred.

Responsibilities

Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle.
Move from door post to and from other areas throughout the hotel in response to customer needs.
Greet guests immediately with a friendly and sincere welcome.
Open car doors for arriving and departing hotel customers.
Respond immediately to customer inquiries regarding hotel features, services, and assistance.
Provide clear and understandable directions to hotel facilities and nearby attractions.
Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
Clearly communicate the features and services of the hotel facilities.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.