Shuttle Driver

Commonwealth Hotels•Erlanger, KY

About The Position

Courtyard by Marriott Cincinnati Airport is seeking a Hotel Airport Shuttle Van Driver! About Us: The Courtyard by Marriott Cincinnati Airport is home to the most experienced staff in the region, where hard work meets a fun and vibrant culture. Working at the Courtyard Cincinnati Airport offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. The hotel’s located in Northern Kentucky, just minutes from the Cincinnati Northern Kentucky International Airport CVG, minutes from the Ark Encounter, Amazon, DHL, Carl Zeiss, Archer Daniels Midland ADM, Flight Safety, McLane Food Service, and Fischer Homes. Join Team at the Courtyard by Marriott Cincinnati Airport! Why This Role? Working as a Full-Time Hotel Shuttle Van Driver at the Hampton Inn Cincinnati Airport South offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. What’s In It for You? Comprehensive Benefits: Medical, Dental, and Vision Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

Requirements

Must possess a valid driver’s license appropriate for the type of vehicle
No recent traffic violations, accidents, or driving-related criminal offenses.
High school diploma or equivalent
Demonstrated experience with a strong focus on guest satisfaction.
Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
Excellent skills for engaging with guests and collaborating with team members seamlessly.
Applicants should have the flexibility to work weekends & holidays

Responsibilities

Provide a safe and timely shuttle service to guests, transporting them to airports, attractions, business centers, or other designated locations.
Assist with loading and unloading luggage as needed.
Greet guests warmly, provide information about the local area, and answer questions about hotel services and amenities.
Address and resolve any guest concerns or special requests during transit.
Inspect the vehicle before and after each trip to ensure it is clean, well-maintained, and in good working condition.
Report any mechanical issues or damage promptly and schedule regular maintenance or repairs.
Follow all traffic laws and safety regulations to ensure passenger safety.
Maintain a valid driver’s license and any required certifications (e.g., commercial driving license, if applicable).
Log trip details, including mileage, destinations, and passenger counts.
Keep records of maintenance schedules and fuel expenses if required.
Communicate with the front desk to coordinate shuttle schedules and guest pickups.
Adapt to changes in guest schedules or special transportation requests.
Ensure the shuttle vehicle is clean, organized, and stocked with any amenities (e.g., bottled water, brochures).
Maintain a professional appearance and provide a friendly, welcoming experience for guests.
Be prepared to handle emergencies or unexpected situations, such as accidents, vehicle breakdowns, or medical incidents, calmly and professionally.
Act as a brand ambassador by promoting the hotel’s services and offerings during interactions with guests.
Provide local insights and recommendations to enhance the guest experience.
Ensure timely pick-ups and drop-offs according to the schedule, avoiding unnecessary delays.