SHUTTLE DRIVER - COMMERCIAL
About The Position
As a Shuttle Driver, you will transport corporate employees from offices to nearby transit stations and help ensure their comfort and satisfaction. The role calls for excellent customer service and the ability to work in a fast-paced environment, while demonstrating accountability, communication, teamwork, exceptional service, and a focus on profitability. Drivers pick up and drop off passengers at designated locations, follow routes and schedules, and operate shuttle vehicles safely in accordance with traffic laws, company policies, and DOT procedures. The role also involves keeping vehicles safe and clean, inspecting them daily, maintaining records of vehicle maintenance, fuel use, and daily activities, assisting passengers with luggage and boarding, and operating wheelchair lifts or helping passengers with mobility challenges as needed. Drivers communicate with passengers, dispatchers, and colleagues, promptly report incidents and issues, and troubleshoot transit problems. They are also expected to drive efficiently, manage passenger capacity, and suggest ideas to improve service profitability.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience driving a commercial vehicle.
- At least 1 year of supervisory experience.
- Clean driving record and adherence to safety regulations.
- Excellent communication skills and a friendly, customer-oriented demeanor.
- Ability to handle stressful situations calmly and professionally.
- Strong accountability and reliability.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
- Valid commercial driver's license (CDL) with passenger endorsement.
- Up-to-date medical certification.
Responsibilities
- Pick up and drop off passengers at designated locations and arrive on time.
- Safely operate shuttle vehicles in accordance with traffic laws, safety regulations, company policies, and DOT procedures.
- Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
- Ensure passenger and cargo safety at all times.
- Inspect and clean the shuttle as needed to keep it safe and clean.
- Assist passengers with luggage, boarding, and exiting; operate wheelchair lifts or assist passengers with mobility challenges as needed.
- Keep track of daily routes and schedules.
- Treat passengers respectfully and empathetically, and provide courteous customer service by answering questions and addressing concerns.
- Collaborate with dispatchers and colleagues to support smooth shuttle operations.
- Promptly report incidents, accidents, and other issues to the appropriate authorities and supervisors.
- Troubleshoot transit issues, including vehicle malfunctions and passenger disputes.
- Drive efficiently to conserve fuel and reduce operating costs.
- Monitor and manage passenger capacity to optimize profitability.
- Suggest cost-saving and revenue-generating ideas to improve shuttle service profitability.
- Attend and participate in training and development opportunities.
- Foster teamwork and camaraderie among shuttle drivers and colleagues.
Benefits
- Medical insurance for eligible full-time employees.
- Dental insurance for eligible full-time employees.
- Vision insurance for eligible full-time employees.
- Life insurance coverage for eligible full-time employees.
- Flexible Spending Accounts for eligible full-time employees.
- 401(k).
- Vacation and sick leave for full-time and part-time employees.
- Holiday benefits for full-time and part-time employees.
- Discount programs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
