Shuttle Driver

WallyPark Airport Parking•Lester, IA

1d•Onsite

About The Position

WallyPark is seeking a friendly and reliable Shuttle Driver to transport airport passengers to and from airport parking facilities safely. The primary focus of this role is to provide superior customer service and warm hospitality, exceeding customer expectations. Drivers are expected to be amiable, helpful, and professional, assisting customers with luggage and answering questions. This position requires a valid driver's license, a clean driving record, and the willingness to work all shifts, including holidays. Prior shuttle bus driving experience is considered a plus.

Requirements

HS Diploma or five years of shuttle driving experience.
Must be at least 21 years of age.
Ability to read, analyze, and interpret federal, state, and local transportation regulations as well as reports and procedures.
Must be able to read and speak the English language sufficiently (DOT Requirement).
Ability to add, subtract, divide, and multiply.
Ability to write statements/reports.
Knowledge of all working functions of a shuttle bus, ADA lifts, wheelchair securement, GPS, video/audio camera, proper stowage, and securement of luggage.
Proper greeting of customers, proper etiquette with ADA passengers, proper handling of upset customers, promoting the company APP, benefits, and programs.
Must be willing to pass a physical as part of the selection process as required by airport, federal DOT and/or state regulations.
Must possess the appropriate license, endorsements and/or medical certification to operate a shuttle bus.
Have a good driving record.
Must have excellent verbal communication skills.
Must be able to work in a team environment.
Lifting luggage, prolonged sitting and frequent standing are a normal part of the job.
All drivers must be able to lift up to 50 pounds.
Continuously requires vision, hearing and talking.
Frequently requires standing, sitting, handling and foot controls.
Occasionally requires fine dexterity, lifting, carrying, reaching, pushing/pulling, bending and twisting.
Rarely requires kneeling and climbing.
Motor vehicle operation, two-way radios, smart phone.
Exposure to noise and vibration and physical hazards.
Seasonal exposure to extreme temperature and wetness and/or humidity.
Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment.

Nice To Haves

Prior shuttle bus driving experience is a plus.

Responsibilities

Must be available to work all shifts, including holidays.
Report to work on time and in uniform.
Conduct shuttle pre-trip inspection, properly complete the pre-trip inspection form, report deficiencies, log passenger counts and accurately complete all reports/forms.
Greet each customer with a smile, provide pleasant customer service, offer assistance with luggage and be available to customers for customer service-related questions and issues.
Demonstrate knowledge of the facility and airport terminals.
Cooperate with all team members to provide the best possible service.
Must be able to answer inquiries about all rates, services, and promotions.
Utilize etiquette and professionalism during interactions with customers and in the workplace.
Assist in the loading and unloading of customer luggage.
Knowledge of airport roads and terminal locations to allow for expeditious drop-off and pick-up.
Implementation and recognition of defensive/safe driving techniques.
Assisting ADA passengers.
Communicate effectively with other drivers and dispatchers/supervisors to ensure effective fleet operations.
Compliance with federal, state, and local agency regulations in regard to the transport of passengers to/from the airport.
Maintain clean and orderly shuttle bus.
Report any operational issues with customers, airport conditions, road & traffic problems.
Ability and willingness to perform the following job functions: valet, bus washing, and facility cleanliness.
Provide customer satisfaction.
Comply with company rules, policies, and standard operating procedures/company’s handbook.
Maintain communication with the supervisor on duty.
Report all incidents/accidents to the supervisor on duty.