Overnight Shuttle Driver

Nemacolin Career • Farmington, PA

5d • Onsite

About The Position

As a Shuttle Driver, you create exceptional first and lasting impressions by providing safe, professional transportation for resort guests throughout their stay. Your commitment to outstanding service, attention to safety, and knowledge of the resort ensures every journey is welcoming, efficient, and memorable. You will represent luxury hospitality standards through polished interactions, well-maintained vehicles, dependable transportation services, and seamless communication with resort departments, contributing to an elevated guest experience while supporting daily resort operations.

Requirements

• High school diploma required
• Valid driver's license required with a clean driving record
• Ability to operate manual (standard) and automatic transmission vehicles
• Strong interpersonal and customer service skills required
• Excellent verbal communication skills
• Ability to communicate effectively in English
• Ability to work collaboratively in a team environment
• Ability to work under pressure while maintaining professionalism
• Ability to work a flexible schedule, including days, evenings, nights, weekends, and holidays
• Willingness to work varied hours as operational needs require

Nice To Haves

• A passion for creating welcoming, memorable guest experiences
• A strong commitment to safety, professionalism, and responsible driving
• Outstanding interpersonal skills with the confidence to initiate conversations and build rapport
• A service-first mindset with the ability to anticipate guest needs
• The ability to remain calm, organized, and adaptable in a fast-paced environment
• Strong teamwork skills and the ability to follow direction while supporting operational priorities
• Sound judgment and problem-solving skills when responding to changing transportation needs
• Pride in maintaining clean, presentation-ready vehicles

Responsibilities

• Deliver safe, timely transportation for guests throughout the resort and to approved off-property destinations while maintaining the highest standards of professionalism and safety.
• Create memorable first impressions by warmly greeting every guest, making eye contact, engaging in courteous conversation, and delivering personalized service throughout each ride.
• Enhance the guest experience by confidently sharing information about resort amenities, dining, activities, events, and services.
• Support seamless daily transportation operations by reviewing the daily transportation logbook and event schedule to remain informed of guest needs, resort activities, and operational priorities.
• Maintain vehicle safety and operational readiness by completing preshift vehicle inspections, documenting damage, checking fluid levels and tire condition, and reporting concerns promptly to management.
• Uphold luxury presentation standards by cleaning and maintaining the interior and exterior of assigned vehicles.
• Support operational efficiency by making guest room deliveries as assigned.
• Assist transportation operations by dispatching shuttle drivers and serving as dispatcher when operational needs require.
• Maintain clear, professional communication with the dispatcher and fellow drivers using hand-held radios to ensure efficient transportation throughout the property.
• Maintain continuous shuttle service by remaining on an established transportation loop throughout the resort.
• Serve as a liaison between guests and resort leadership by communicating guest needs, concerns, and service opportunities with professionalism and discretion.
• Perform additional responsibilities as assigned to support operational excellence and evolving business needs.

Benefits

• Competitive hourly wages
• Attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED