Shuttle Driver - on-call
About The Position
The Van Driver (VD) operates the hotel van to and from guest destinations in a safe and courteous manner. Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle. Operate vehicle in accordance with state laws; observe all airport rules pertaining the shuttle vehicles. Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities. Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times. Maintain vehicle mileage log. Regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying folding of hotel laundry. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Ensure compliance with federal, state and local laws regarding health, and safety. Perform other duties as assigned.
Requirements
- High School diploma or equivalent required.
- Valid driver’s license required.
- Ability to speak, read, and write fluent English.
- Professional verbal and written communication skills.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 100 pounds.
- Frequently handling objects and equipment.
Nice To Haves
- One year of previous hotel experience, or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Other languages beneficial.
Responsibilities
- Operate the hotel van to and from guest destinations in a safe and courteous manner.
- Respond to all guest requests for shuttle service in a prompt and courteous manner.
- Assist guests with luggage while boarding and off-loading vehicle.
- Operate vehicle in accordance with state laws and observe all airport rules pertaining to shuttle vehicles.
- Explain and promote hotel facilities, outlets and services to guests.
- Provide information regarding local attractions and activities.
- Perform daily inspection of vehicles and take necessary action to correct deficiencies or unsafe conditions.
- Keep vehicle clean and neat at all times.
- Maintain vehicle mileage log.
- Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
- Assist in housekeeping and/or laundry duties.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Ensure compliance with federal, state and local laws regarding health, and safety.
- Perform other duties as assigned.
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
- Free parking
- Free shift meal
- $60 Shoes for Crew credit per year
- Fun, family environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
