Shuttle Driver - Hyatt Place Austin Airport - Austin, TX

Hotel Equities•Austin, TX

1d•$0 - $14•Onsite

About The Position

Hotel Equities is searching for a Shuttle Driver for the Hyatt Place Austin Airport in Austin, TX. The position requires transporting guests in a prompt, friendly, and courteous manner using safe driving practices. This includes abiding by traffic regulations, remaining calm and alert during emergencies, responding to guest inquiries, and assisting with luggage. The role also involves communicating hotel features and services, working varying schedules, and using a hand-held computer device. Other duties include maintaining vehicle cleanliness, taking the vehicle for servicing and fueling, assisting in valet when necessary, and assisting other departments as directed.

Requirements

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
Sufficient manual dexterity in one hand to be able to load and unload luggage.
Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
Valid Class II Driver’s License issued by the state in which the hotel is located required.
Provide evidence of insurability based on risk control factors established by the company insurance provider.

Nice To Haves

Prior driver, hospitality, bell person or door person experience preferred.
High School Diploma or equivalent preferred.

Responsibilities

Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
Listen, understand and respond immediately to customer and employee inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
Clearly communicate the features, and services of the hotel facilities.
Maintain cleanliness of the hotel vehicle by cleaning and washing it when appropriate.
Take vehicle for periodic servicing and fueling as required.
Assist in valet when necessary.
Assist other departments as directed.