Hospital Shuttle Driver - CDL/P-Endorsement Required - St. Mary's Hospital

Towne Park•Madison, WI

3d•Onsite

About The Position

The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs. This role involves shuttling guests to approved locations, requiring knowledge of pick-up and destination points, property outlets, amenities, and local attractions. The driver must communicate courteously and professionally with guests and staff, maintain accuracy under pressure, and use appropriate greetings. A significant part of the role includes inspecting and monitoring vehicle condition, reporting any malfunctions or damage. Additionally, the driver must protect guest confidentiality, assist patrons with entering and exiting the vehicle, and may be required to use specialized equipment like wheelchair lifts. The role also requires adherence to HIPAA requirements and maintaining the security of client information.

Requirements

Must possess a Commercial Driver’s License (CDL) with Passenger endorsement issued by the state in which the associate will be preforming shuttle driver services.
Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client.
Must be at least 21 years of age.
Must maintain a valid driver’s license at all times.
Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable.
At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver.
Must be able to drive manual transmission.
Ability to read and write standard English language.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.
Must complete the Wheelchair Safety Training course provided by Towne Park as applicable.
Must possess current Medical Examiners Certificate.
Must pass annual / semiannual MVR check.

Nice To Haves

High school diploma or general education degree (GED)

Responsibilities

Transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices.
Assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure.
Maintaining the vehicle activity and maintenance logs.
Shuttling guests to appropriate places that are approved by manager and the client contact.
Learning and remembering pick-up and destination points.
Knowing all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
Communicating by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers.
Acknowledging and greeting guests within 30 seconds while maintaining a professional and friendly demeanor.
Using guest last name at all times when appropriate.
Maintaining accuracy and composure while under pressure.
Appropriately using salutation of the day and welcome to property.
Operating a vehicle that seats sixteen people or more, including driver.
Inspecting exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle.
Monitoring vehicle condition and recording malfunctioning items or damage and submitting to manager.
Protecting guest confidentiality in accordance with HIPPA requirements.
Maintaining the security of client financial and identifying information.
Checking wheelchairs for safe operation prior to each use and cleaning wheelchairs after each use.
Assisting patrons with entering and exiting the vehicle.
Using specialized equipment such as wheelchair lifts.