Shuttle Driver - Commercial

Ace Careers Website • Seattle, WA

15d

About The Position

The Shuttle Driver transports corporate employees between offices and nearby transit stations, providing safe and timely service and a positive passenger experience. The role involves operating and inspecting shuttle vehicles, maintaining records, assisting passengers with luggage and mobility needs, coordinating with dispatchers and colleagues, and following traffic laws, safety regulations, DOT policies, and company procedures. Drivers are expected to provide courteous customer service, communicate issues promptly, and help maintain efficient operations and control costs.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience driving a commercial vehicle.
• At least 1 year of supervisory experience.
• Clean driving record and adherence to safety regulations.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Up-to-date medical certification.
• Excellent communication and customer service skills, with a friendly, customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Pick up and drop off passengers at designated locations and arrive on time.
• Safely operate shuttle vehicles in accordance with traffic laws, safety regulations, DOT policies, and company procedures.
• Maintain records of vehicle maintenance, fuel consumption, daily activities, routes, and schedules.
• Ensure passenger and cargo safety, and perform daily vehicle inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting; support passengers with disabilities and mobility challenges, including operating wheelchair lifts.
• Answer passenger questions, address concerns, and provide courteous, professional customer service.
• Collaborate with dispatchers and other team members to support smooth shuttle operations.
• Promptly report incidents, accidents, and other issues to appropriate authorities and supervisors.
• Troubleshoot transit issues, including vehicle malfunctions and passenger disputes.
• Drive efficiently to conserve fuel, manage passenger capacity, and suggest ideas to improve service profitability.
• Attend and participate in training and development opportunities.
• Promote teamwork and treat passengers with respect and empathy.

Benefits

• Medical, dental, vision, and life insurance coverage for eligible full-time employees.
• Flexible Spending Accounts for eligible full-time employees.
• 401(k).
• Vacation and sick time for full-time and part-time employees.
• Holiday benefits for full-time and part-time employees.
• Discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED