Shuttle Dispatcher
About The Position
The Shuttle Dispatcher full time receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests. Pay Rate: $19.00 p/h to $19.00 p/h The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Schedule: Full time: Scheduled varies 24-hour operation Location: ABM shuttle 804 Hangar Ln. Nashville TN 37217 Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
Requirements
- Must be 21 years of age or older.
- Customer Service Experience
- 1 Year of Clerical Experience
Nice To Haves
- One (1) year of prior multi-line reception experience or dispatching experience.
- Prior experience scheduling and dispatching; employees.
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
- ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.
- Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1
Responsibilities
- Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
- Schedules and dispatches Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
- Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
- Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
- Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
- Oversees all communications within specifically assigned areas
- Receives or prepares work orders and work schedules
- Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
- Strictly adheres to all safety and regulatory compliance procedures
- Coordinates and arranges for necessary repairs in order to restore service and schedules
- Miscellaneous duties as assigned
- Monitors daily services and create/update a log sheet or service log
- Maintains periodic contact with service personnel to ensure completion of assigned duties
- Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
- Creates reports to monitor activity and operations
Benefits
- ABM offers a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
