Shuttle Bus Driver

Cleveland Clinic•Cleveland, OH

2d•Onsite

About The Position

The Shuttle Bus Driver provides safe, reliable, and courteous transportation for patients, visitors, and employees across Cleveland Clinic Main Campus, employee parking areas, and special events. The role emphasizes safety, professionalism, and customer service, while helping passengers—including individuals with physical challenges—board and exit the shuttle. Duties include operating the wheelchair lift and securing wheelchairs before the vehicle moves, helping passengers and luggage, and maintaining a comfortable, positive passenger experience. The caregiver performs vehicle safety inspections, records and reports deficiencies, maintains vehicle cleanliness and presentation, records ridership data, and remains alert to activity inside and outside the shuttle. The role is part-time or split shift, with weekday schedules listed as 5:30–9:30 a.m., 2:00–6:00 p.m., or 4:00–8:00 p.m. Employment offers are followed by controlled-substance testing, and caregivers must comply with the annual influenza vaccination program or obtain an approved exemption.

Requirements

Can read and write sufficiently to complete maintenance checklists.
Can follow verbal directions and communicate clearly and concisely.
Commercial driving training for safe handling of a shuttle bus with a capacity of up to 40 passengers.
Valid state Commercial Driver’s License (CDL) with air brakes and passenger endorsement, and fewer than 6 points on the driving record.
Must remain eligible for insurability under Cleveland Clinic Foundation insurance-carrier requirements to operate Foundation vehicles.
Drivers are responsible for paying fees associated with traffic violations.
Five years of driving experience.

Nice To Haves

High school diploma.
Prior experience transporting passengers, patients, or clients.
Prior commercial driving experience.
Strong safety awareness.
Strong customer service skills.
Basic computer skills.

Responsibilities

Conduct friendly, courteous, and helpful interactions with passengers.
Provide wheelchair assistance to the passenger’s destination and a positive handoff to the destination caregiver.
Provide safe, efficient, quality shuttle transportation in compliance with DOT regulations and Cleveland Clinic safety policies.
Maintain vehicle presentation and cleanliness according to policies and procedures.
Maintain situational awareness inside and outside the shuttle and report suspicious behavior to CCPD.
Complete daily passenger-vehicle safety inspections before placing the shuttle into operation and at the end of the shift.
Record vehicle deficiencies and report them before dispatching the vehicle.
Maintain currency and effectiveness in operating the wheelchair lift and associated equipment, and safely secure passengers and wheelchairs at the wheelchair station.
Assist passengers and luggage on and off the shuttle.
Record ridership data.