Shuttle Brand Ambassador

TransWest Mobility • Seattle, WA

2d

About The Position

As a Brand Ambassador for TransWest, you will provide a high level of customer service and connect with clients to introduce them to and help them navigate the transportation network. You will create a welcoming and safe environment by greeting clients, sharing relevant transportation information, answering inquiries, and coordinating with driver team members to ensure attentive service. The role also involves representing TransWest professionally as clients arrive at and depart from their work locations, assisting clients with ridership applications and other technology, tracking relevant ridership and vehicle data, and sharing customer feedback to support process improvement. The position pays $21.30 per hour.

Requirements

• At least 1 year of customer service experience.
• Must be at least 18 years of age.
• Must be able to walk and stand for the entirety of the shift.
• Enjoy working with people and excel at customer service.
• Able to communicate proficiently in English.

Nice To Haves

• Experience working in the transportation industry is preferred.

Responsibilities

• Maintain an outgoing, positive attitude and take pride in providing excellent customer service.
• Work cross-functionally with TransWest team members to identify potential field issues and propose meaningful solutions.
• Demonstrate and provide instructions to clients on ridership applications and other technology offerings.
• Represent TransWest positively through a professional appearance, approachability, and a commitment to customer service as clients arrive at and depart from work locations.
• Interact positively with customers and track relevant client ridership data and vehicle arrival and departure data.
• Learn TransWest’s transportation brand and services and operate TransWest technology to provide schedule information to clients.
• Provide relevant customer feedback to TransWest leadership and support a culture of process improvement.
• Work effectively with customers, coworkers, and management as a team player.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Paid time off accrues in accordance with company policy, up to 80 hours (10 days) annually, with increased accrual opportunities based on years of service.
• One paid personal day annually: 8 hours for full-time team members and 4 hours for part-time team members.
• Seven company-observed holidays; eligible full-time non-exempt team members receive eight hours of holiday pay and eligible part-time non-exempt team members receive four hours.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed