Shuttle Agent

SSA MARINE • Victoria, BC

7h • Onsite

About The Position

Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon-neutral transportation services for the cruise industry in Victoria, British Columbia. As the exclusive supplier of buses on behalf of the Greater Victoria Harbour Authority (GVHA), PNWTS provides motor coaches and double-decker buses for shore excursion tours and shuttle connections for cruise lines and is the sole provider of dispatch services on the Terminal. We are looking for an energetic and positive individual to join our Shuttle team during the season (April – October).

Requirements

• You can stand for extended periods, regardless of weather conditions
• You are available to work a variety of shifts, with adaptable scheduling
• You demonstrate excellent communication, organizational, and observational skills, and work effectively in a team environment--conducting tasks in a polite and professional manner

Nice To Haves

• Previous customer service experience in a fast-paced environment

Responsibilities

• Conduct the sale of shuttle tickets professionally and coordinate crowds to ensure our shuttle runs in the allotted time frames.
• Selling roundtrip shuttle tickets to cruise guests heading into downtown Victoria and performing cash outs at the end of shift. Transactions are processed via credit card and US or Canadian cash
• Checking in shuttle guests with pre-paid tickets
• Greeting shuttle guests on the pier and downtown, answering questions, and providing guidance relating to shuttle schedules and locations
• Assisting shuttle guests back onto the shuttle from the downtown bus stop
• Effectively managing crowd control and managing passenger counts to maximize load factors
• Aiding shuttle drivers to board guests with mobility issues
• Communicating with our dispatch team and other agents to ensure smooth operations

Benefits

• A great work environment with a fun team where your opinion and input are valued
• Very competitive wage structure
• Team sales incentives
• Uniform provided
• Free onsite parking

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed