Shutter Service Technician I - Lake Worth

STORM SMART BUILDING SYSTEMS LLC•Lake Worth, FL

1d•Onsite

About The Position

Storm Smart is a leading manufacturer of storm protection products, recognized for its rapid growth and commitment to enhancing home value and safety. The company fosters a winning culture that encourages continuous improvement and mutual success. As a Shutter Service Technician I, you will be responsible for the maintenance and repair of various hurricane shutters and storm protection products. You will interact directly with customers to ensure their properties are protected from severe weather. A key aspect of this role involves mentoring and guiding Shutter Service Technician Helpers and Trainees, focusing on their technical development, reinforcing safety practices, and upholding Storm Smart’s standards for quality and service. The ideal candidate possesses strong hands-on repair skills, is proficient with various tools and machinery, has experience with hurricane protection systems, and can effectively communicate with customers while supporting junior team members.

Requirements

Solid working knowledge of Storm Smart shutter systems and service procedures.
Ability to safely and independently perform routine service tasks.
Strong mechanical aptitude and troubleshooting fundamentals.
High attention to detail and commitment to quality workmanship.
Strong safety awareness and consistent compliance with jobsite protocols.
Professional communication and customer service skills.
Dependable, accountable, and able to manage assigned service calls.
Ability to follow work orders, service standards, and documentation requirements.
Comfortable using hand and power tools and mobile field technology.
Coachable mindset with a commitment to ongoing learning and development.
High school diploma or equivalent required.
Successful completion of the Shutter Service Technician Trainee program at Storm Smart.
Demonstrated proficiency in standard service procedures, safety practices, and product handling.
Proven ability to complete routine service tasks independently with minimal supervision.
Consistent record of quality workmanship, reliability, and professionalism.
Demonstrated understanding of Storm Smart products, tools, and service documentation.
Positive performance evaluations and recommendation for promotion by Field Supervisor/Manager.
Valid driver’s license with a clean driving record meeting company insurance requirements.

Responsibilities

Perform standard service, maintenance, adjustments, and minor repairs on Storm Smart shutters, impact windows, and doors.
Complete assigned service calls, punchout work, and warranty tasks with accuracy and professionalism.
Diagnose common service issues and implement approved repair solutions.
Mentor and guide Shutter Service Technician Helpers and Trainees, providing hands-on instruction, reinforcing safety practices, and supporting skill development.
Provide professional, customer-focused service to explain work performed and basic product functionality and consistently represent Storm Smart’s brand, values, and service standards on every job.
Follow all OSHA requirements, company safety policies, and jobsite procedures.
Maintain accurate service documentation, work orders, and reports.
Properly use, maintain, and secure company vehicles, tools, and equipment.
Support quality checks and jobsite inspections as assigned.
Escalate complex technical or customer issues to Service Technician II or Field Supervisor.
Continue hands-on training to expand product knowledge and technical skills.
Support team operations and special projects as assigned.
Ensure that the hardware they are servicing or repairing is kept in good working order and is correctly diagnosed if any problems arise.
Repair, replace or install our line of products and possess the competence to perform the installation and replacement process.