SHS-GIFT SHOP COORDINATOR

Sparrow•Lansing, MI

About The Position

Working in partnership with the Gift Shop Specialist, greet and assist customers, maintain an organized and clean store, stock/restock inventory, process sales transactions, and provide exceptional customer service. This is a great opportunity for someone who enjoys interacting with people, has a passion for sales and customer service, has a great eye for understanding retail best practices, has a knack for visually displaying merchandise to optimize sales, and is interested in joining a large healthcare system.

Requirements

Minimum one year of retail experience.
High school diploma or GED.
Excellent customer service, communication, and interpersonal skills.
Basic math skills for handling transactions and making change.
Strong organizational skills and attention to detail.
Flexibility to work a varied schedule, including weekends, if needed
Positive attitude and a willingness to learn.
Ability to work in a fast-paced environment.
Ability to work independently and as part of a team.
Basic computer skills.
Develop and maintain positive relationships.
Strong organizational skills and ability to multi-task.
Ability to make decisions independently.
Schedule flexibility M-F with availability of evenings and weekends when needed.
Ability to lift 25 pounds

Nice To Haves

Previous customer service experience - preferred.
Experience working with Volunteers - preferred.
Experience within a healthcare system - preferred.
Experience using a point-of-sale system - preferred.
Associate’s Degree in Business, Finance, or Hospitality - preferred.

Responsibilities

Greet customers as they enter the shop, provide them with excellent customer service, and assist them with finding items and making purchase decisions.
Arrange and display merchandise to optimize visual appeal and assist in creating attractive displays for seasonal and promotional events.
Help maintain the shop’s environment through organization, cleaning, dusting, etc. as needed.
Assist in receiving and unpacking merchandise shipments; restock merchandise as needed; monitor and report any issues with merchandise quality and/or stock shortages.
Collaborate with team members and volunteers to achieve sales targets and promotional upselling.
Process sales transactions accurately and efficiently using the point-of-sale system.
Keep track of inventory levels and notify the Gift Shop Specialist when supplies run low.
Provide information to customers about the philanthropic purpose of the gift shop.
Support the needs of and work collaboratively with gift shop volunteers.
Handle customer complaints and inquiries professionally and courteously.
Follow all hospital policies and procedures, including cash handling, security, and safety.
Reinforce and model a supportive culture of positive customer service and excellence.
Treat all people with respect and dignity, always demonstrating Sparrow’s ICARE values.
Perform other duties as assigned.