Gift Shop -Guest Relations Coordinator

Ivinson Memorial Hospital•Laramie, WY

About The Position

At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity. We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust. E S S E N T I A L F U N C T I O N S Manages daily operations of the Pinecone Gift Shop, including but not limited to: Manage costs with a view of profitability. Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain relationship with suppliers to ensure maximum efficiency in meeting sales goals. Develop marketing promotions for gift shop. Develop and maintain volunteers to handle day-to-day operations of the shop. Provide leadership and support to the guest relations team. Develops schedule for staff and volunteers Staffs guest services as needed Develops training for staff and volunteers Other duties as assigned. At Ivinson Memorial Hospital, we believe that our employees are our greatest investment. That’s why we are committed to fostering a supportive, empowering environment where every team member has the resources and opportunities to thrive. We know that providing world-class healthcare starts with investing in our employees, ensuring they have the tools to grow, excel, and provide exceptional care. Our competitive and comprehensive total rewards package includes: For benefits eligible employees: Medical, dental, and vision insurance Paid time off: take the time you need to recharge Retirement plans, including 403(b) matching Employer-paid life and long-term disability insurance: Peace of mind for you and your family For all employees: Yearly work anniversary pay increases Education Reimbursement up to $2,500 annually Retirement plan participation Free certification classes: enhance your skills at no cost to you Health and Wellness discounts at local gyms Discounts at select mobile networks, local vendors, and Elitch Gardens Mental Health: 6 free confidential, in-person counseling sessions offered by Pathways annually Financial Counseling: free services through WellCents to help you take control of your financial journey Legal assistance and will preparation services Student Loan Forgiveness: Ivinson Memorial Hospital is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program Please use this link for more information regarding our rewards package and benefits: Benefits Guide . At Ivinson Memorial Hospital, we are more than just a workplace – we are a community where your growth and well-being matter. Join us in making a difference in the lives of the Laramie community and help us provide world-class care.

Requirements

Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone.
Ability to effectively communicate with staff, managers and the general public verbally and in writing.
Demonstrate effective listening skills.
Excellent organization and time management skills and ability to establish priorities effectively.
Possess exceptional problem solving skills.
Ability to work effectively without immediate supervision.
Ability to learn new computer software programs.
Ability to recognize and protect confidential information.
Demonstrate ethical and legal accountability for the position.
Customer service experience required.

Nice To Haves

Bachelor's degree in business, communication or similar subject preferred.
Buying, merchandising and management experience preferred.
Previous experience within a healthcare system preferred.
Program development experience preferred.

Responsibilities

Manages daily operations of the Pinecone Gift Shop, including but not limited to: Manage costs with a view of profitability.
Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain relationship with suppliers to ensure maximum efficiency in meeting sales goals.
Develop marketing promotions for gift shop.
Develop and maintain volunteers to handle day-to-day operations of the shop.
Provide leadership and support to the guest relations team.
Develops schedule for staff and volunteers
Staffs guest services as needed
Develops training for staff and volunteers
Other duties as assigned.

Benefits

Medical, dental, and vision insurance
Paid time off: take the time you need to recharge
Retirement plans, including 403(b) matching
Employer-paid life and long-term disability insurance: Peace of mind for you and your family
Yearly work anniversary pay increases
Education Reimbursement up to $2,500 annually
Retirement plan participation
Free certification classes: enhance your skills at no cost to you
Health and Wellness discounts at local gyms
Discounts at select mobile networks, local vendors, and Elitch Gardens
Mental Health: 6 free confidential, in-person counseling sessions offered by Pathways annually
Financial Counseling: free services through WellCents to help you take control of your financial journey
Legal assistance and will preparation services
Student Loan Forgiveness: Ivinson Memorial Hospital is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program