Showroom Support

Hajoca Corporation•Kalamazoo, MI

2d•Onsite

About The Position

Richard's Supply, a trade name of Hajoca Corporation, is seeking a Showroom Support at their Kalamazoo, MI location. This role is ideal for someone who is outgoing, service-oriented, enjoys staying updated on kitchen and bath design trends, and possesses excellent organizational and communication skills. The Showroom Support will provide administrative assistance, manage customer interactions, and maintain the showroom's appearance and product information. Hajoca Corporation is a large, privately-held wholesale distributor of plumbing, heating & cooling, and industrial supplies, founded in 1858. It operates on principles of "Service, Integrity, Reliability" and values relationships of trust and support. The company emphasizes a decentralized business philosophy where each location, known as a Profit Center (PC), is managed autonomously. PCs typically include a warehouse, counter, sales office, and sometimes a showroom, operating under unique trade names and offering customized business approaches.

Requirements

Experience in customer service or showroom sales
Knowledge of products sold in the showroom preferred
Knowledgeable of kitchen and bath design trends.
Outstanding customer service and verbal/telephone communications skills.
Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
Able to build positive working relationships and inspire teamwork with co-workers.
Able to plan, organize, and multi-task.
Able to be self-directed, detailed, and highly organized.
Able to learn and operate the computer related systems used to process orders.
Read, write, speak and understand English.
Able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Responsibilities

Provide hospitality and warmly welcome each customer and introduce them to a Showroom sales consultant.
Provide administrative support and schedule appointments for the Showroom sales.
Determine customer needs, direct them to the best products to address their needs.
Provide customers with accurate information regarding product specifications, product suitability, pricing, and availability.
Enter sales orders and bids, expedite purchases, stay engaged with customer by following up throughout the sales process.
Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
Keep the showroom clean, neat, current, stocked, and safely displayed.
Maintain product literature files to ensure the most current and accurate information is always available to our customers.
Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.