Showroom Support - Flatirons Kitchen & Bath

Hajoca•Boulder, CO

8d•Onsite

About The Position

This role is for a Showroom Support position at Flatirons Kitchen & Bath. The ideal candidate will be outgoing, service-oriented, organized, and an excellent communicator with an interest in kitchen and bath design trends. The position involves providing customer hospitality, administrative support, determining customer needs, providing product information, processing sales orders and returns, maintaining the showroom's appearance and product literature, and staying informed about industry trends. The role also requires completing safety training and performing other assigned duties.

Requirements

Experience in customer service or showroom sales
Read, write, speak and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Nice To Haves

Knowledge of products sold in the showroom preferred
Be knowledgeable of kitchen and bath design trends.
Demonstrate outstanding customer service and verbal/telephone communications skills.
Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
Be able to build positive working relationships and inspire teamwork with co-workers.
Be able to plan, organize, and multi-task.
Be able to be self-directed, detailed, and highly organized.
Be able to learn and operate the computer related systems used to process orders.

Responsibilities

Provide hospitality and warmly welcome each customer and introduce them to a Showroom sales consultant.
Provide administrative support and schedule appointments for the Showroom sales.
Determine customer needs, direct them to the best products to address their needs.
Provide customers with accurate information regarding product specifications, product suitability, pricing, and availability.
Enter sales orders and bids, expedite purchases, stay engaged with customer by following up throughout the sales process.
Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
Keep the showroom clean, neat, current, stocked, and safely displayed.
Maintain product literature files to ensure the most current and accurate information is always available to our customers.
Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.