Showroom Sales Manager

GMS•Pleasant Garden, NC

3d•Onsite

About The Position

The Showroom Manager is responsible for leading all showroom operations, executing sales strategies, and creating an engaging, customer-focused environment that drives sales performance and enhances the overall customer buying experience. This role ensures operational excellence, fosters a high-performing team culture, and maintains showroom standards that reflect the company's brand and commitment to exceptional service.

Requirements

Demonstrated knowledge of building materials or construction industry preferred.
Minimum of 5 years of experience.
Bachelor's degree in marketing or business.
Strive to do the right thing by displaying trust and integrity.
Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
Help champion an inclusive working environment; empower others to bng their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
Ability to self-manage, show initiative, be proactive, and drive results.
Communicate professionally, both verbally and in writing to coworkers and customers.

Nice To Haves

Responsibilities

Manage daily showroom operations including opening/closing procedures and team delegation
Lead, mentor, and train staff in effective sales and communication strategies.
Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; project expected sales volume and profit for existing and new products.
Ensure execution of the developed sales strategies, plans and advertising or promotional programs
Merchandise and manage showroom displays; contribute to expanding product lines
Collaborate with Outside Sales Reps, Sales Managers, and other Showroom Managers to develop and maintain a consistent walk-in sales experience, ensuring exceptional customer service and a seamless customer journey.
Plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
Handle escalated customer issues and resolve service concerns with professionalism
Maintain the showroom as a professional place of business.
Develop, forecast and monitor budget and utilize operational resources.
Propose innovative ideas to increase market share
Assist customers with product selections
Act as a role model and promote effective communication within the team
Maintain outstanding store condition and visual merchandising standards
Actively participate in ongoing training, professional development, and future educational opportunities to enhance leadership capabilities, product knowledge, and sales effectiveness.
Attend and actively contribute to accountability meetings, utilizing key performance metrics to track progress, drive results, and support organizational goals.
Take orders at the sales counter and over the phone.
Build relationships with customers.
Ability to use company computer system to enter orders.
Complete sales orders and tender cash sales.
Continue developing product knowledge to assist customers with purchases.
Overcome objections of prospective customers.
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
May be given responsibility to manage the Inside Sales and Showroom staff