Showroom Receptionist (Catalyst)

G|M Business Interiors•Irvine, CA

3d•Onsite

About The Position

G|M Business Interiors is southern California’s premier dealer for Miller Knoll furniture, specializing in office furniture planning, specification, procurement, project management, delivery, installation, reconfiguration, and complete asset management. As an ESOP company, G|M Business Interiors is proudly employee-owned. Our employee-owners share in the company's success and are committed to collaboration, accountability, and delivering exceptional results for our clients. The Showroom Catalyst is our first impression! This role embraces the opportunity to delight visitors, provide valuable insights, and make them feel special. The Showroom Catalyst helps to provide these experiences by performing daily management of all showroom, hosting, telephone operations and maintenance activities. In addition, this position serves on our Event Planning Committee providing planning support which may include planning menus, booking entertainment, decorations, hiring subcontractors, photography and ensuring the event runs smoothly. When time permits, this position also supports our Sales Administration team with routine sales operations tasks, paperless file management and other requests as needed.

Requirements

High school diploma or equivalent.
2-3 years of customer service experience (hospitality experience highly desirable).
Highly proficient computer skills.
Effective verbal and written communication skills.
Acute attention to detail and ability to handle multiple tasks.
Strong planning, organizational, research, follow-up, and time management skills.
Ability to learn quickly and work independently as well as contribute as part of a team.

Nice To Haves

College degree in Interior Design, Marketing, Hospitality, Communications, Business or other relevant field is preferred.
Event planning and coordination a plus.

Responsibilities

Greet visitors, answer questions and direct incoming calls effectively and efficiently.
Host showroom tours and meetings, including shopping, food and beverage preparation, presentation, and clean up for client visits and internal events.
Exhibit passion for the furniture and design industry with a desire to grow within the field.
Exhibit a sense of urgency to ‘make it happen’ for visiting and prospective clients.
Conduct daily maintenance of the showroom to ensure proper furniture placement, signage, cleanliness, technology performance and report any showroom issues to Supervisor.
Maintain intimate knowledge of all product whereabouts from the showroom and follow proper protocol for checking out showroom inventory.
Maintain calendar of showroom events to ensure timely preparation.
Provide assistance with the set up and usage of technology within the showroom.
Maintain inventory levels of all office and hosting supplies and client gifts as approved by management.
Event planning and/or leadership, including event logistics, hiring vendors/entertainment, managing attendance, set-up/clean-up (evening hours will be periodically required to perform these duties).
Understudy the Job Captain (Sales Assistant) position to alleviate workloads as needed.
Train to promote when openings become available.