Showroom Manager
About The Position
Ferguson, a Fortune 500 company and a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., is seeking a Showroom Manager for its Savannah, GA Bath, Kitchen & Lighting Showroom. Since 1953, Ferguson has been a source of quality supplies for various industries, aiming to make customers' complex projects simple, successful, and sustainable. The company has approximately 36,000 associates across 1,700 locations and is committed to building a career that associates are proud of. This role involves direct oversight of a team and leading the customer service function within a 4000 sq ft showroom.
Requirements
- 3+ years of prior sales leadership experience is ideal.
- Sales and customer service experience.
- Proven track record to build and implement process improvement/efficiencies.
- Ability to initiate and embrace change.
- Mentoring skills and desire to train others.
- Ability to work across department lines, manage time and people.
- Outstanding communication skills; verbal, written and interpersonal skills.
- Ability to listen optimally to address problems, anticipate issues and make effective decisions.
- The ability to take care of a vast array of customers with varying levels of product knowledge.
Nice To Haves
- Experience in Plumbing Fixtures, Lighting and/or Appliance Retail Sales is a plus.
Responsibilities
- Actively leads day-to-day showroom operations, including managing the Showroom team, collaborating with management on showroom displays, clearance center, revenue growth, margin enhancement, budget targets, and process improvement.
- Maintains and develops a team through hiring, mentoring, training, scheduling, setting goals and expectations, and fostering development.
- Supervises daily showroom traffic, assisting a wide range of customers with sales of lighting, appliances, and high-end fixtures.
- Handles budget process activities and reviews/handles expenses.
- Assists customers, both by appointment and walk-ins.
- Builds and maintains relationships with suppliers.
- Serves as the first point of contact to address and resolve customer complaints.
- Attends industry events and/or meetings as a representative of Ferguson locally.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
