Showroom Lead Client Advisor (NYC)

Proper Cloth•New York, NY

2d•$65,000 - $70,000•Onsite

About The Position

Proper Cloth is a respected and premium menswear brand in NYC that is values-driven and offers opportunities for growth. We are looking for a Showroom Lead Client Advisor to assist clients in our Soho showroom. This role is instrumental in representing the Proper Cloth brand in person. The ideal candidate will possess knowledge about dress shirt fabrics, garment construction, custom suiting, and how to design dress shirts/suits for a proper fit, ensuring customers look and feel good. The mission is to provide customers with friendly, efficient, and accurate showroom support, and to help ensure the showroom runs smoothly when the Showroom Manager is not present. This role acts as a role model to other Client Advisors by demonstrating the behaviors and results needed to exceed customer expectations. This is not a typical retail job; it offers hands-on experience interacting with and selling to high-end clientele in the world of luxury menswear.

Requirements

Possess the confidence and resilience to handle stressful, uncomfortable situations, providing polite leadership, calm diplomacy, and thoughtful suggestions to resolve conflicts amicably.
Reliable and punctual
Respectful to customers and co-workers and contribute to a positive, productive, team oriented work atmosphere
A hard worker who will do what it takes to get the job done and exceed goals
Motivated to be your best self every day
Selling is one of your key strengths
Accepting of feedback from manager and peers graciously, and adaptive to new company initiatives with an open mind

Nice To Haves

Knowledge about dress shirt fabrics
Knowledge about garment construction
Knowledge about custom suiting
Ability to design dress shirts/suits to fit properly

Responsibilities

Take measurements and assist clients with creating their custom clothing sizes
Help clients understand fabrics and design options
Provide clients with style advice
Help clients make adjustments to their custom garments for a perfect fit
Assist clients in placing their orders
Ensure showroom is orderly and product well presented
Handle escalated customer issues and resolve conflicts between team members when the Showroom Manager is not present
Manage the appointment schedule to ensure appropriate time slots are open, Client Advisors are productive with similar appointment opportunities, and all customers are greeted and handled as quickly as possible when the Showroom manager is not present
Provide advice to Client Advisors for size adjustments and product suggestions as needed
Ensure the showroom is clean and orderly at all times
Close the showroom according to the closing checklist at the end of day when the Showroom Manager is not present