Showroom Host - NYC, Full Time
About The Position
Babylist is the leading digital destination for growing families, and our New York showroom is where that magic comes to life in person. We're looking for motivated Showroom Hosts to help create a memorable and joyful experience for expecting parents and their loved ones. You'll play an essential role in helping guests build their registry, discover the best baby products, and feel genuinely cared for from start to finish. This role reports to the Showroom Manager and works closely with the rest of the NY Showroom team. We're hiring for our New York location, opening this fall in SoHo. We're hosting a career fair on July 21st — strong applicants will be invited to attend. Target start date is August 10th. There is a mandatory training period from August 31st through September 24th with no time off during this window. We want to be fully transparent about this before you apply.
Requirements
- A minimum 2 years of experience in a retail or guest service role
- Highly motivated and exude an energetic, friendly, and upbeat attitude
- Passion to deliver the very best in customer experience and do so by creating genuine and warm connections
- Work well with others and believe in the power of teamwork and collaboration
- Excellent communication skills both internally with teammates and externally with guests
- Thrive in a dynamic environment and can manage multiple tasks
- Strong problem-solving and decision-making abilities
- Flexible with availability and open to working varied shifts, including nights, weekends, and holidays. Weekend availability is required
- Able to lift and carry 25-30 lbs, and able to stand 8-10 hours
Responsibilities
- Be a Babylist ambassador by delivering exceptional service and helping guests navigate the showroom experiences
- Answer guest questions and help them select and register for products by listening to their needs and leveraging product knowledge
- Participate in ongoing training and education to maintain knowledge of product features, benefits, and safety guidelines
- Support the guest experience as needed with retail systems and tools, and knowledge on Babylist registries
- Assist in showroom operations such as pop-ups, events, inventory receiving, visual merchandising and upkeep of showroom maintenance (eg. cleaning/janitorial duties)
- Meet and exceed goals and performance metrics, like guest satisfaction and product knowledge proficiency
- Collaborate with the Showroom team on ways to constantly improve the Babylist showroom experience
- Support Babylist content and social media team (if applicable)
Benefits
- Competitive hourly pay
- 35% employee discount at the Babylist Shop
- Employer Paid Medical, Dental and Vision
- 5 days vacation + 3 paid holidays + 7 sick days annually
- 401(k) participation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
