Showroom Experience Consultant

Pella Corporation•Phoenix, AZ

13d•Onsite

About The Position

Pella Windows & Doors is seeking a customer-focused, energetic Showroom Experience Consultant to join our Scottsdale showroom team. As the first point of contact for homeowners, builders, architects, and designers, you will play a critical role in creating an exceptional customer experience while showcasing industry-leading window and door solutions. This is an ideal opportunity for someone who enjoys interacting with people, has an eye for design, and wants to build a career with a premium brand in the home improvement and construction industry.

Requirements

High school diploma or GED required.
1+ years of experience in customer service, retail, hospitality, showroom, or sales environments.
Excellent communication and interpersonal skills.
Strong organization, problem-solving, and time management abilities.
Comfortable learning new technology and CRM systems.
Professional, positive, and customer-focused approach.
Ability to work independently and as part of a team.

Nice To Haves

Experience in home improvement, building materials, construction, interior design, furniture, remodeling, or related industries.
Knowledge of windows, doors, residential construction, or design products.
Experience working with CRM software and lead management systems.
Associate degree or technical education.

Responsibilities

Greet and engage showroom visitors, creating a welcoming and professional environment.
Help customers identify solutions that best fit their project needs, style preferences, and budget.
Present Pella products using displays, samples, digital tools, and marketing materials.
Answer incoming calls and online inquiries, qualify opportunities, and schedule appointments for the sales team.
Maintain accurate customer and lead information in CRM systems.
Capture and track showroom traffic, leads, and customer appointments.
Provide product information and support to homeowners, builders, contractors, architects, and designers.
Assist with local events, open houses, home shows, and community outreach activities.
Maintain a thorough understanding of Pella products, services, and industry trends.
Partner with internal teams to address customer questions and ensure a seamless customer experience.
Ensure showroom displays, samples, and materials are maintained and presented at the highest standard.
Support inventory management of literature, product samples, and office supplies.
Maintain showroom cleanliness, organization, and overall presentation.