Showroom Customer Service & Sales Associate

Century LLC•Midwest City, OK

4d•$0 - $15•Onsite

About The Position

Century Martial Arts is seeking a friendly, dependable, and customer-focused Showroom Customer Service & Sales Associate to join our team. This position provides customer service, retail sales, product assistance, order processing, cash handling, and inventory support in our company showroom. The ideal candidate enjoys helping customers, is comfortable interacting with people in person and by phone, and can work independently while maintaining a high level of accuracy and professionalism. This is a great opportunity for someone with experience in retail sales, customer service, inside sales, cashiering, order fulfillment, or a customer-facing position who is looking for a stable, full-time opportunity with a well-established Oklahoma City-area company.

Requirements

High school diploma or GED.
6 months–1 year of experience in customer service, retail, sales, cashiering, or a similar customer-facing position.
Basic computer skills, including typing and navigating Windows-based computer systems.
Ability to communicate professionally with customers by phone, email, and in person.

Nice To Haves

Some college coursework or college experience.
Previous experience with retail sales, inside sales, order processing, inventory, POS systems, or warehouse/fulfillment operations.
Experience with Microsoft Outlook and Excel.

Responsibilities

Welcome customers and provide friendly, professional service in the showroom.
Identify customer needs and recommend appropriate products and solutions.
Answer customer questions regarding products, pricing, availability, promotions, and specials.
Provide accurate and knowledgeable product information.
Build positive customer relationships and create an exceptional customer experience.
Process customer orders and sales accurately and efficiently.
Answer incoming phone calls and provide professional telephone customer service.
Communicate effectively with customers and internal team members.
Process cash, credit card, and other customer transactions.
Operate and balance the cash drawer accurately at the end of the shift.
Maintain an organized, clean, and professional showroom.
Set up and maintain product displays and merchandise.
Monitor product availability and communicate inventory needs.
Maintain current knowledge of Century products, pricing, promotions, and specials.
Perform weekly inventory cycle counts.
Assist with inventory organization and accuracy.
Pull customer orders as needed.
Operate a pallet jack when performing order-pulling duties.
Occasionally assist with activities in the warehouse or fulfillment area.