Showroom Customer Service Rep

Rocky Mountain ATV•Payson, UT

13d•Onsite

About The Position

Rocky Mountain ATV/MC has an exciting opportunity for a Showroom CSR to join our Customer Service department. For over 40 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the powersports industries leading resources for instruction and demonstration. There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of powersports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience.

Requirements

Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
Ability to influence, creative problem solving, and find customized solutions
Flexible and adapt to change well
Ability to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries
Ability to efficiently multitask
Exceptional written and verbal communication skills
Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.
Ability to work Saturdays
Must be able to work scheduled hours
Be a collaborative team player who is willing to work with others and independently
Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability
Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces.
Ability to negotiate warehouse work areas in a safe manner and behavior.
Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus.
Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls.
Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl.
Employee will need to be able to read, write, and understand basics of the English language.
Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Responsibilities

Handle customer inquiries in person
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system / Update existing customer information
Process customers' orders
Identify and escalate priority issues
Follow up customer calls when necessary
Document transaction information according to standard operating procedures
Use of cash register and credit card machine
Process customer returns
Keeping showroom stocked and clean
Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect
Other duties as assigned

Benefits

Employee Stock Ownership Program (ESOP)
Competitive compensation with regular bonuses
Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
Delicious onsite cafeterias with discounted meals
Excellent Medical, Dental, Life, and Vision insurance plans
401K with company match
PTO and holiday pay
Wellness programs and subsidized local gym membership
Powersport and wellness race/participation reimbursements
Generous employee discount on thousands of products
Career advancement, professional development, and opportunities to grow