Showroom Customer Care Representative

Plimpton & Hills Corp Inc•Hartford, CT

5d•Onsite

About The Position

Plimpton & Hills Showroom provides homeowners, contractors, designers, and builders with a premier shopping experience for kitchen and bath products, fixtures, and accessories from leading manufacturers. Through expert product knowledge, personalized service, and a curated selection of quality products, our team helps customers bring their projects to life. As part of Plimpton & Hills Corporation, our showroom professionals play a vital role in supporting both retail and trade customers by delivering exceptional service, building strong customer relationships, and helping customers confidently navigate product selections, ordering, and project needs. The Showroom Customer Care Representative serves as a primary point of contact for showroom customers, providing exceptional service and support through phone, email, and in-person interactions. This role is responsible for coordinating customer communications, scheduling appointments, supporting order management activities, and ensuring a seamless customer experience from initial inquiry through delivery.

Requirements

Two years customer service experience preferred
Ability to communicate clearly and effectively; verbally and written
High School diploma or GED required

Responsibilities

Promptly and professionally answer incoming showroom calls and direct inquiries to the appropriate team member as needed.
Communicate effectively and professionally with customers via phone and email.
Schedule and coordinate customer showroom appointments.
Provide customers with accurate order status updates and follow up as necessary.
Perform inventory and stock availability checks.
Coordinate product releases and schedule customer deliveries.
Provide accurate directions and location information for all showroom locations.
Identify customer needs by asking appropriate questions and responding with helpful solutions.
Deliver exceptional customer service and maintain a customer-focused approach in all interactions.
Promote and encourage customer use of the Waterware website and online resources.
Process customer payments, including credit card transactions, and perform basic pricing calculations accurately.
Transfer calls efficiently and accurately to the appropriate department or individual.
Participate in product knowledge, customer service, and company training programs as assigned.
Support showroom operations by maintaining a professional appearance and adhering to showroom dress code standards.
Maintain regular and reliable attendance, including required Saturday hours.
Perform additional duties and responsibilities as assigned.