Showroom Coordinator

Pella Northland•Woodbury, MN

8d•$55,000 - $60,000•Onsite

About The Position

The Pella Showroom Coordinator is the face and voice of Pella in our showrooms. The Showroom Coordinator will partner with the sales and marketing teams elevating the customer experience, increasing brand awareness, and driving traffic to the showroom. Several key responsibilities require the ability to work some evenings and weekends. Responsibilities/Accountabilities includes the following, but not limited to: Deliver an exceptional customer experience while driving sales leads Consult with showroom guests and call-ins to answer questions and educate customers about Pella products and capabilities Display and/or demonstrate product in showroom and/or events: using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products Qualify call-in and walk-in customers to set sales appointments for Sales Representatives Connect with and maintain awareness of local industry and community organizations to promote Pella and drive traffic to the showroom. Aggregate and distribute showroom traffic and performance analytics Showroom schedule includes Saturdays and some evening hours Event Management Work with Marketing + Sales teams to develop Showroom Event strategy and cadence. Plan and coordinate event elements (such as catering), as well as manage and attend the showroom events (which may be in the evening or on weekends) Review and compile event results and conduct follow-up activities Lead presentations or training sessions related to the showroom and / or Pella product within the showroom for internal and external customers Showroom Management Ensure that all product samples and displays are current and in good working order. Maintain showroom for cleanliness and neatness to ensure a favorable and welcoming setting for all customers, including but not limited to dusting, cleaning windows, taking out garbage Responsible for taking the appropriate action and contacting those needed to resolve showroom environment concerns. (i.e., product repair, electrical issues, plumbing needs, etc.) Ensure showroom is stocked with office, sales/marketing and beverage service supplies Administrative Duties Answer showroom phones, handle mail/shipping services Input and maintain accurate information in lead management software systems Provide administrative and reporting support for Sales Representatives and Management Willingness to travel to other local showrooms for coverage if needed Complete sales transactions which may include handling deposits (checks, credit cards)

Requirements

Energetic personality and skilled at relating to and supporting a variety of customers
Appreciation of architecture and interior design
Comfortable interacting with architects/designers, builders/contractors and homeowners
Clean and neat physical appearance abiding by company dress code
Strong organizational, time management and problem-solving skills
Self-starter, demonstrating a strong work ethic and responsiveness to customer needs
Able to maintain open and effective communication with cross functional teams
Works collaboratively with customers and Pella team members
Adaptable to changing processes and priorities
Continuous learner and practices self-development
AA and 1 – 2 years of related experience, or equivalent combination of education and experience

Nice To Haves

Knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required

Responsibilities

Deliver an exceptional customer experience while driving sales leads
Consult with showroom guests and call-ins to answer questions and educate customers about Pella products and capabilities
Display and/or demonstrate product in showroom and/or events: using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products
Qualify call-in and walk-in customers to set sales appointments for Sales Representatives
Connect with and maintain awareness of local industry and community organizations to promote Pella and drive traffic to the showroom.
Aggregate and distribute showroom traffic and performance analytics
Plan and coordinate event elements (such as catering), as well as manage and attend the showroom events (which may be in the evening or on weekends)
Review and compile event results and conduct follow-up activities
Lead presentations or training sessions related to the showroom and / or Pella product within the showroom for internal and external customers
Ensure that all product samples and displays are current and in good working order.
Maintain showroom for cleanliness and neatness to ensure a favorable and welcoming setting for all customers, including but not limited to dusting, cleaning windows, taking out garbage
Responsible for taking the appropriate action and contacting those needed to resolve showroom environment concerns. (i.e., product repair, electrical issues, plumbing needs, etc.)
Ensure showroom is stocked with office, sales/marketing and beverage service supplies
Answer showroom phones, handle mail/shipping services
Input and maintain accurate information in lead management software systems
Provide administrative and reporting support for Sales Representatives and Management
Willingness to travel to other local showrooms for coverage if needed
Complete sales transactions which may include handling deposits (checks, credit cards)