Showroom Coordinator

Behind the Design • Laguna Niguel, CA

3d • $79,040 - $87,360 • Onsite

About The Position

We are a luxury home design showroom serving high-end residential clients and interior designers throughout Orange County and Los Angeles. We specialize in premium window treatments and home furnishings for luxury properties, working with distinguished interior designers and discerning homeowners.

We're seeking a dynamic, detail-oriented Showroom Coordinator to manage our operations, client relationships, and project pipeline. You'll be the operational backbone of our business, ensuring seamless communication between clients, designers, installers, and vendors while delivering an exceptional luxury customer experience.

Requirements

• 2+ years of experience in operations, project coordination, client success, office management, or business operations
• Proven ability to manage multiple projects simultaneously
• Exceptional written and verbal communication skills
• Experience serving high-end or luxury clientele
• Advanced organizational and time management skills
• Proficiency with technology across the board (various platforms, and AI)
• Social Media savvy
• Ability to make independent decisions with confidence and integrity
• Valid driver's license and reliable vehicle
• Physical ability to move around, walk, drive, and carry 30-50 lbs regularly

Responsibilities

• Respond promptly to new leads and schedule client consultations
• Manage and maintain CRM pipeline with accuracy and attention to detail
• Follow up on proposals and monitor lead response times
• Collect client satisfaction feedback and referrals
• Provide sales support as needed
• Oversee active projects to ensure timely completion and quality standards
• Communicate project status to clients throughout the entire lifecycle
• Proactively identify and resolve issues before they escalate
• Coordinate with interior designers, installers, workrooms, and vendors
• Review daily KPIs, metrics, and project status
• Manage warranty and service requests
• Conduct field work at 2-3 installations per week
• Capture professional before, during, and after project photos and videos
• Welcome clients at the showroom and provide consultations
• Handle sample delivery, client coordination, and errands
• Lead weekly operations meetings
• Improve internal workflows and standard operating procedures
• Identify bottlenecks and recommend improvements to increase efficiency
• Maintain accurate records in CRM and project management systems
• Support designer events and networking (2-5 per year)
• Assist with showroom maintenance ensuring the space is clean and organized

Benefits

• $79,040 - $87,360/year, experience dependent
• Performance bonus opportunities
• 7 days paid time off
• 5 sick days per year
• CalSave retirement plan with transition to 401(k)
• Full gas mileage reimbursement for field work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed