Showroom Accounts Advisor
About The Position
We're opening a brand-new showroom in Stockholm's prestigious Östermalm district, creating a dedicated home for Corston in Sweden. This is a proud moment for our business and an incredibly exciting opportunity to join us as we establish our presence in one of Europe's most design-conscious markets. Corston was founded with a simple ambition: to create beautifully designed architectural details that flow seamlessly from room to room. Today, our collections of switches, sockets, lighting and hardware can be found in homes and commercial projects across the UK, Europe, the UAE and the USA. Sweden is already one of our strongest and fastest-growing markets, with a loyal customer base and increasing demand from homeowners, architects, interior designers and trade professionals. Our Stockholm showroom will be at the heart of that growth, giving customers the opportunity to experience Corston's products, craftsmanship and customer service first-hand. We're looking for a Showroom Accounts Advisor who thrives on building relationships and delivering exceptional customer experiences. You'll be one of the first people customers meet, whether that's in the showroom, over the phone or via email, helping them bring their projects to life. This is far more than a showroom role. You'll become a trusted point of contact for customers, support trade professionals and work closely with the Showroom Account Manager to grow our customer base and build lasting relationships across Sweden. Every day will be different, and you'll play an important part in the success of Corston's flagship Nordic showroom.
Requirements
- Must have a minimum 2 year customer service and sales experience
- Excellent verbal and written communication
- Ability to handle a high volume of calls and emails efficiently
- Ability to build strong relationships with customers
- High attention to detail and accuracy
- Positive, proactive and adaptable attitude
- High performer mindset
Responsibilities
- Provide excellent customer service via telephone, email, face to face and other communications
- Manage the showroom pipeline – engaging with customers post-visit
- Follow up on trade applications no spend, samples sent and quotations
- Handle a high volume of daily customer enquiries efficiently and professionally
- Call trade applications who haven’t purchased
- Engage with customers in a friendly, attentive, and professional manner
- Strive to achieve first-contact resolution
- Support inbound trade enquiries
- Prepare and manage customer quotes
- Maintain up to date and accurate records of our customers within our CRM system
- Utilising databases support outreach within the trade industry
Benefits
- Competitive salary
- Annual discretionary bonus scheme
- 25 days holiday plus public holidays
- Staff discount across the Corston range
- Ongoing training and development opportunities
- Career progression opportunities within a fast-growing international business
- Work with a premium design-led brand
- Be part of building Corston's flagship Nordic showroom from day one
- Join a collaborative, supportive and ambitious team
- Opportunity to work with architects, interior designers, contractors and homeowners across Sweden
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
