Show Day Receptionist - Shoreline Amphitheatre (Seasonal 2026)
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. Shoreline Amphitheatre is seeking a show day receptionist who will assist staff guests at live events. The receptionist will interact with customers to provide information in response to inquiries about products and services and to assist staff with day of show inquiries.
Requirements
- Ability to work weekend night shifts and some weekday night shifts (day of shows only).
- High School Diploma or equivalent
- Proficiency in Microsoft Office products (Outlook, Word, Excel); and other common internet tools
- Professional written and verbal communication skills; ability to build and foster professional relationships with individuals at all levels.
- Must be able to maintain confidentiality, handle sensitive matters and exercise excellent judgment.
- Ability to work well independently and within a team
- Must be over 18 years of age
Responsibilities
- Answer inbound calls to help resolve our customer concerns through analysis to determine the most effective resolution.
- Assist guests and staff with any questions or needs.
- Manage the filing and logging of lost and found items
- Support various show day projects, often times including tasks on Microsoft Word, Excel and Power point
- Deliver exemplary customer service to maintain customer loyalty
- Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations
- Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
- Refer unresolved customer grievances to designated departments for further investigation
- Other duties assigned by the General Manager and Assistant General Manager
Benefits
- generous vacation
- healthcare benefits
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
