Shorex Dest Svcs Specialist

Norwegian Cruise Line•Miami, FL

12d

About The Position

Responsible for the day-to-day operations of the Shore Excursions for all brands under the NCLH umbrella in their respective region. Serves as the main point of contact in assuring that all Shore Excursions are up to date and liaises with Manager, Destination Services and operators for any new additional shore excursions.

Requirements

Bachelor's Degree in related field of study or any equivalent combination of relevant background and work experience.
Minimum 5 years' experience in Shore Excursion development.
Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word, Excel and Microsoft Query.
Ability to assimilate and summarize details as appropriate to support decision-making.
Ensures that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
Abilities to operate in a team driven environment and accept immediate project responsibility.
Strong Customer Service, Communication (Written and Verbal) and Interpersonal skills.
Ability to accomplish assignments displaying detail orientated and well-organized work in an independent manner.

Responsibilities

Provide daily operational management of excursions worldwide for all brands in respective regions, while working to enter tours into NVS/Seaware.
Work closely with ground operators worldwide to ensure excursions are setup and ran accordingly.
Keeping Onboard Destination Services/Shore Excursions Managers updated with relevant information pertaining to excursions and ground operators.
Work closely with Manager Destination Services and Marine Ops to request or accommodate itinerary changes.
Work on itinerary changes, requesting allotments, removing cancelled ports/guests, adjusting tour timings with operators.
Assisting in researching new ports and sourcing new ground operators.
Work with the Manager Destination Services to create new tours, including but not limited to, requesting allotments, pricing, descriptions and uploading onto NVS/Seaware.
Work closely with the Manager Destination Services in evaluating existing tours to determine updates, evaluating new tour offerings for program inclusion, updating Retail Masters accordingly.
Disseminate information on any shore excursion programs/policy updates to the appropriate departments.
Identify and provide feedback with respect to existing and any potential new ground operator information.
Staying abreast of events happening around the world that might impact our ships/programs and informing the appropriate parties, while being available to all ships for problems or questions that may arise including after office hours per assigned region and being available to Guest Relations to assist with resolutions of tour problems.
Maintain close working relationships with the top shore excursion producing clients.
Day-to-Day to supervision of Destination Services Coordinators, including coaching, training, etc.
Perform/attend job functions as necessary.
Work with the Director Destination Services Development to determine appropriate.
Perform other job-related functions as assigned by Manager Destination Services.