Shore Experience Manager (Shipboard)
About The Position
The primary responsibilities of the Shore Experience Manager are to manage the Shore Experience Concierge team and head up the Shore Experience Department. This role involves the overall management of the Shore Experience department, including promoting and managing FSY shore excursions, overland tours, and private arrangements. The manager will also oversee all shore-related FSY activities, liaise with Director of Rooms & Guest Experience teams, and manage the creation of bespoke arrangements for guests. Responsibilities include confirming tour arrangements, assigning and supervising the Shore Experience Concierge team, managing dispatch and tour operations, verifying invoices, authorizing payments, and managing the department's financials. The role also requires adherence to Hotel Policies, FSY, Environmental, Safety, and Security Policies.
Requirements
- Minimum of 5 years of related experience in luxury hotels and/or onboard cruise line.
- Fluent in written and spoken English.
- Excellent communication skills.
- Standard accounting skills, ability to comprehend & manage sales budget.
- Ability to interact with the luxury market and high net worth guests.
- Vast port knowledge in line with experience in a similar position.
- Willingness and personality to work within structured shipboard environment.
- Must have previous sea going experience.
- Proficient in MS Office (PowerPoint, Word, Excel and Outlook).
- Proficiency in hotel management and shore experience management software systems.
- Willingness to live and work onboard the Yacht for extended periods, with travel to various international destinations.
Nice To Haves
- Previous luxury ship experience
- Additional Languages such as Spanish, French, or German
Responsibilities
- Overall management of the Shore Experience department.
- Effectively promote and manage FSY shore excursions, overland tours and private arrangements for each individual voyage.
- Manage all shore-related FSY activities and liaise with Director of Rooms & Guest Experience teams.
- Manage the creation of bespoke arrangements for all guests.
- Confirm tour and private arrangements with shore tour operators in a timely manner.
- Assign and supervise duties to Shore Experience Concierge team and communicate with Guest Service Specialists in the tour related areas, to ensure efficient and smooth FSY guest services.
- Manage dispatch and tour operation, check critical tour components, and recommend improvements. Work with tour operators to survey new tour opportunities.
- Verify invoices and authorize payment for all shore experience related services.
- Manage the financials of the department.
- Follow and execute Hotel Policies as set in the Hotel department Standard operating procedure (SOP).
- Be familiar with FSY, Environmental, Safety and Security Policy and carry out the policies and procedures as appropriate to their position.
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Dry Cleaning for Employee Uniforms while onboard
- Complimentary Employee Meals while onboard
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
