Self Checkout and Shopper Attendant

HOUCHENS FOOD GROUP INC•Bowling Green, KY

1d•Onsite

About The Position

The Shopper Attendant is responsible for assisting customers at the self-checkout, promoting trust and respect among associates, and creating a welcoming environment. This role involves gaining and maintaining product knowledge, demonstrating new features, and reporting discrepancies. The attendant will also be responsible for reducing customer interventions at self-checkout, understanding the Point of Sale (POS) system, and maintaining a positive attitude. They must stay current with sales and promotions, reinforce safety programs, and practice preventive maintenance on equipment. Additionally, the attendant will report safety risks, illegal activity, and adhere to all company guidelines and laws. This position requires the ability to perform essential functions with or without reasonable accommodation.

Requirements

Ability to handle stressful situations
Effective communication skills
Knowledge of basic math
Computer Skills
General
Always required to have access to a phone
Able to read and understand operating instructions for equipment in the store such as electronic cash register
Able to operate a cash register for up to 8 hours or longer
Able to lift 25 pounds at least once during shift
Good oral communication skills
Must be able to perform basic math calculations to make change, complete shift reports and account for a variety of products during vendor check in.

Responsibilities

Promote trust and respect among associates.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Greet and invite customers to use Self-Checkout, anticipate customer's needs, provide assistance and thank them for shopping with us.
Demonstrate new features to customers.
Report pricing and Self-Checkout discrepancies to the Manager on Duty.
Responsible for reducing the amount of customer interventions at Self-Checkout.
Understand the Point of Sale (POS) system, acceptable payment types and various checkout best practices.
Display a positive attitude.
Stay current with present, future, seasonal and special ads.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Collaborate with team members to encourage teamwork.
Report all safety risks or issues, and illegal activity: including robbery, theft or fraud.
Adhere to all local, state, federal laws and company guidelines.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Other job-related tasks as assigned.