Shopfloor OT/IT support Technician

TATA Consulting Services • Mobile, AL

65d • $70,000 - $100,000

About The Position

IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points Interaction with Team members for knowledge sharing, knowledge transition and issue resolution Stakeholder management, share regular updates and assist in preparing operational reports Triaging of issues and coordination with cross functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times Adhere to shift rotation plan and Operating model Interaction with SME's on functional issues Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

Requirements

• IT endpoint knowledge
• Knowledge on Manufacturing Shop Floor systems and line side IT devices
• Experience with barcode scanners, barcode printers, and smart devices
• Experience with ServiceNow
• Knowledge of Incident, Problem, Change, SLM and Knowledge Management processes

Responsibilities

• IT endpoint support on production lines
• Support Manufacturing Shop Floor systems and line side IT devices
• Interact with team members for knowledge sharing and issue resolution
• Stakeholder management and operational reports
• Triaging issues and coordinating with cross-functional teams
• Follow service management processes
• Maintain SLA levels and assure quality of delivery
• Adhere to shift rotation plan and operating model
• Interact with SME's on functional issues
• Coordinate communications between suppliers, OEM, and business stakeholders
• Track and report progress to stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees