IT Support Technician

G10 Inc•Delavan, WI

16h

About The Position

The IT Support Technician is responsible for assisting with the installation, configuration, and support of end-user devices and IT infrastructure across company sites. This position participates in nationwide deployment projects and provides day-to-day IT support for users and systems. Work includes installation and maintenance of PCs, printers, network equipment, security cameras, door access systems, mobile devices, and related low-voltage cabling.

Requirements

General PC and printer troubleshooting skills.
Basic understanding of networking concepts (e.g., IP addressing, DHCP, subnets).
Ability to set up and configure Android and Apple (iOS/iPadOS) devices.
Ability to travel up to 25% of the time, including air travel.
Valid driver’s license.
Ability to work effectively as part of a team and communicate clearly with technical and non-technical staff.
Ability to safely use ladders, hand tools, power tools, and lifts, and to perform hands-on installation work.
Demonstrated positive attitude and ability to learn quickly in a fast-paced, hands-on environment while adapting to changing priorities.
Ability and willingness to contribute new ideas, suggest improvements, and proactively help improve team processes and technical solutions.

Nice To Haves

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent education/experience.
Experience with low-voltage cabling (pulling, terminating, testing).
Familiarity with IP camera systems, access control systems, or label printing systems.

Responsibilities

Install, configure, and support
PCs and general IT hardware
Paper and label printers (e.g., Zebra, HP)
Network devices (switches, routers, wireless access points)
Android and Apple (iOS/iPadOS) devices
IP-based security camera systems
Door access control systems
Assist with running, labeling, and terminating low-voltage cabling.
Participate in nationwide deployment projects at various company sites.
Perform day-to-day IT support tasks, including:
Basic hardware and software troubleshooting
User device setup and configuration
Peripheral and printer support
Collaborate with other team members, project managers, and senior engineers to complete installation, deployment, and support activities.
Document completed work, configuration details, and changes; update project notes and tickets as required.
Adhere to company safety policies and procedures when using ladders, lifts, tools, and equipment.
Perform other related duties as assigned.