IT Support Technician

TEKsystems

3d•$30 - $42•Onsite

About The Position

Our Client is seeking a reliable and customer-focused IT Support Technician to provide exceptional desktop support for PC and Mac users at our client’s headquarters. This role requires not only technical expertise but also a commitment to delivering outstanding service and building trust with end-users.

Requirements

Minimum 5 years of IT support experience, including desktop support for PC and Mac.
Strong knowledge of Windows operating systems (especially Windows 11) and Microsoft products.
Hands-on experience with laptop setup, imaging, and data migration.
Excellent customer service and communication skills—ability to explain technical issues in simple terms.
Proven reliability and ability to work independently as well as in a team environment.

Nice To Haves

CompTIA A+ or similar certifications.
Experience with enterprise-level deployments and IT asset management.
Familiarity with ticketing systems and AV support.

Responsibilities

Deliver friendly, professional, and responsive support for all PCs, Macs, and mobile devices (iPhones, iPads, Android).
Perform basic network troubleshooting and printer support.
Assist with laptop replacements, including data migration, application setup, and user configuration.
Troubleshoot and resolve hardware, software, and connectivity issues promptly.
Provide clear communication and user training when needed to ensure a positive experience.
Maintain compliance with company security standards and document processes accurately.
Collaborate effectively with IT teams to ensure smooth deployments and minimal disruption to users.