IT Support Technician
About The Position
This role resolves issues with computer hardware and software, provides end user training and education, builds, and rebuilds computers, and assists with overall operation of end user facing technology between two locations. Employees in this role create and manage access to networks, systems, and applications by creating or removing end user accounts, rights, and permissions. Help Desk Technicians work closely with other IT department personnel and technology owners to assist with tasks that require specific knowledge or expertise. Help Desk Technicians balance creative and technical problem solving, customer service, teamwork and collaboration to ensure that personnel throughout the organization can access and utilize resources they need to perform their jobs. They will be working with hardware, imaging, wiping etc.
Requirements
- Desktop
- Help desk
- Windows 10
- Troubleshooting
- Customer service
- Active directory
- Support
- Windows
- Hardware
- Imaging
- Phone support
- Ticketing system
- Must have experience with hardware break fix, imaging, wiping, etc.
- Must have Active Directory experience
Nice To Haves
- Experience with Azure, Intune, Microsoft applications
- Healthcare background
Responsibilities
- Resolves issues with computer hardware and software
- Provides end user training and education
- Builds, and rebuilds computers
- Assists with overall operation of end user facing technology between two locations
- Create and manage access to networks, systems, and applications by creating or removing end user accounts, rights, and permissions
- Work closely with other IT department personnel and technology owners to assist with tasks that require specific knowledge or expertise
- Balance creative and technical problem solving, customer service, teamwork and collaboration to ensure that personnel throughout the organization can access and utilize resources they need to perform their jobs
- Working with hardware, imaging, wiping etc.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
