BCS-Shop Technician-Traverse City
About The Position
As a Shop Technician, you are responsible for tuning and mounting ski and snowboard bindings, interacting with customers, and other assigned tasks. The Shop Technician's typical job functions include greeting customers as they enter the ski shop, and provide them with information on available skiing and snowboarding equipment and supplies. You will assist customers with equipment and fitting hardware, ensuring they’re made aware of the use and care of each item. You will provide customers with support in selecting the appropriate items, and ensuring they’re properly adjusted. Educate customers about safety precautions required during skiing and snowboarding activities. Tune, repair, and store equipment and supplies according to vendor or manufacturers’ instructions. Confirm that the function of each item communicated to the customer and provide answers to any additional queries. Respond to customers in a positive manner, especially when they are relating a problem or issues and attempt to resolve it on immediate basis. Complete required documentation for each rental and sale, ensuring that receipts and change are in order. Oversee the repair, cleaning and maintenance of rented/new/used equipment, both in a preventative and regular capacity. Make sure the service shop is operating properly and that any need for maintenance communicated to the supervisor. Other tasks may be assigned.
Requirements
- You are at least 18 years old
- You have achieved a high school diploma or GED equivalent
- You are available to work weekends and holidays
- You have 2 years of ski/snowboard tuning and binding mounting/adjusting experience
- You are interested in a customer service based position that involves customer interaction
- You are able to communicate effectively, work well with a team and are detail oriented
Responsibilities
- Greeting customers as they enter the ski shop, and provide them with information on available skiing and snowboarding equipment and supplies
- Assisting customers with equipment and fitting hardware, ensuring they’re made aware of the use and care of each item
- Providing customers with support in selecting the appropriate items, and ensuring they’re properly adjusted
- Educating customers about safety precautions required during skiing and snowboarding activities
- Tuning, repairing, and storing equipment and supplies according to vendor or manufacturers’ instructions
- Confirming that the function of each item communicated to the customer and provide answers to any additional queries
- Responding to customers in a positive manner, especially when they are relating a problem or issues and attempt to resolve it on immediate basis
- Completing required documentation for each rental and sale, ensuring that receipts and change are in order
- Overseeing the repair, cleaning and maintenance of rented/new/used equipment, both in a preventative and regular capacity
- Making sure the service shop is operating properly and that any need for maintenance communicated to the supervisor
- Other tasks may be assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
