Interim Shop Supervisor

REI (Recreational Equipment Inc.)•Birmingham, AL

3d•Onsite

About The Position

REI Co-op is seeking an interim Shop Supervisor to direct the shop team and drive the shop program. This role involves delivering best-in-class shop customer experiences, achieving service goals, and guiding teams from the front. The supervisor will be responsible for shop production management, shop facilities management, and shop workforce management, acting as a liaison between members/customers, the store team, REI headquarters, and manufacturers.

Requirements

3+ years of successful retail management experience.
Successful completion of required training/certifications in the role.
2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
Sets standards and holds team members accountable to service goals
Enjoys communicating and building relationships, both inside and outside the organization.
Uses business understanding, innovative thinking, and sound judgment to solve problems.
Produces quality work by setting effective goals and establishing priorities.
Open to feedback and other viewpoints in the spirit of supporting the business.

Responsibilities

Drive business channels by owning and leading the customer and employee experience.
Handle training, coaching, recognition, and performance management.
Recruit and hire a diverse, technical workforce.
Train, certify, and build engaged teams to carry out shop service functions.
Manage the throughput of shop work to meet customer demand and REI expectations.
Drive workflow productivity while maintaining or improving quality to meet customer needs.
Keep shop equipment maintained, organized and accessible for safe and reliable operation.
Build awareness of REI's shop program through community engagement.
Develop and deploy store level shop strategy with Store Manager and Regional Shop Specialist.
Builds teams through effective employee development, involvement, and communication.