Shop Service Writer

Earthwork Services•West Fargo, ND

2d•Onsite

About The Position

The Shop Service Writer is responsible for managing service appointments, processing returns and warranty claims, and ensuring the shop operates efficiently and safely. This role involves maintaining equipment, overseeing employee training and performance, managing inventory, and documenting job-related issues. The position requires strong organizational and teamwork skills, a valid driver's license, and flexibility in scheduling, particularly during peak seasons. The fleet includes excavating trucks, trailers, and equipment.

Requirements

Experience repairing and maintaining trucks/trailers and heavy equipment
Diagnosing abilities
Exhibit teamwork skills
Good organizational skills
Have an understanding of safe job practices
Valid driver's license
Must maintain flexibility in schedule during the busy season

Responsibilities

Schedule required service appointments
File and process returns and warranty claims
Ensure all equipment and tools are working properly
Ensure cleanliness of the Shop, inside and out
Ensure all employees are trained properly and follow procedures set forth
Provide coaching to employees so they are aware of areas for improvement
Monitor inventory levels and replenish supplies as needed
Evaluate and document any return job problems and be able to remedy the problem and communicate this to upper management
Ensure invoices are turned in daily
Keep orderly records