Shop Service Technician

Owen Companies • Oklahoma City, OK

6d • Onsite

About The Position

The Shop Service Technician is responsible for performing diagnostics, repairs, reconditioning, and maintenance on equipment in the shop, ensuring all work is completed safely, accurately, efficiently, and in accordance with company and manufacturer standards. This role performs hands-on mechanical, electrical, hydraulic, and diagnostic work under the direction of the Service Manager, taking ownership of workmanship, productivity, and the timely completion of assigned repairs. The Shop Service Technician documents labor and parts accurately on work orders, performs required inspections and testing, and verifies that equipment is repaired correctly before it is returned to service. This position works closely with the Service Manager, fellow technicians, and the Parts department to complete repairs, resolve technical issues, and deliver a consistently high level of workmanship and customer satisfaction.

Requirements

• High school diploma or equivalent required
• Two to five years of equipment service, repair, or maintenance experience
• Working knowledge of mechanical, electrical, and hydraulic systems.
• Strong mechanical aptitude, problem-solving, organizational, and communication skills, with a commitment to repair quality, productivity, and timely equipment turnaround.
• Valid driver’s license with an acceptable driving record required.

Nice To Haves

• technical or vocational training
• relevant manufacturer, ASE, or industry certifications preferred
• experience with the equipment lines serviced preferred

Responsibilities

• Perform equipment diagnostics, repairs, reconditioning, preventive maintenance, and new equipment setup across a range of equipment.
• Complete assigned repairs in the priority order established by the Service Manager, based on customer requirements, workload, and parts availability.
• Manage assigned workload to maintain productivity, repair quality, and timely work order completion, communicating delays or additional repair needs to the Service Manager.
• Complete repairs, inspections, testing, labor and parts documentation in accordance with company, manufacturer, customer, billing, and warranty requirements.
• Perform quality work the first time to reduce rework, control costs, and support overall shop efficiency.
• Complete work orders accurately and thoroughly, documenting parts, labor, materials, repair notes, and supporting information.
• Confirm that required repairs, inspections, and testing have been completed before submitting equipment to the Service Manager for release.
• Represent the company professionally in any customer or vendor interactions.
• Communicate repair status, findings, and additional repair needs clearly to the Service Manager to support the timely completion of repairs.
• Escalate equipment issues, warranty concerns, or unexpected repair findings to the Service Manager.
• Continuously develop technical skills to improve skillset, productivity, repair quality, and diagnostic ability.
• Participate in company and OEM technical and product training offerings.
• Maintain a clean, safe, and organized work area.
• Follow company safety policies, procedures, and applicable regulatory requirements.
• Properly use personal protective equipment, tools, and safe work practices at all times.
• Contribute to a culture of safety, accountability, teamwork, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED